Bilingual Field Claims Investigator / Recovery Agent (Subrogation Adjuster)

Phoenix Loss Control, Inc.; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the cable and telecom sector is seeking a Bilingual Field Claims Investigator / Recovery Agent to conduct field investigations and manage claims recovery. This role offers a hybrid work environment with competitive compensation, including mileage reimbursement and commission based on successful recoveries. Candidates must be bilingual in French and English and possess strong analytical and communication skills.

Qualifications

• Bilingual in French and English required.
• Valid driver’s license and reliable vehicle needed.
• Experience in telecommunications or claims adjusting preferred.

Responsibilities

• Conduct on-site field investigations and write detailed reports.
• Review claim information and negotiate settlements.
• Respond to damage calls promptly and maintain accurate records.

Skills

Strong computer skills

Communication skills

Conflict resolution

Analytical skills

Interpersonal skills

Tools

Microsoft Office

Job description

Bilingual Field Claims Investigator / Recovery Agent (Subrogation Adjuster)

Join to apply for the Bilingual Field Claims Investigator / Recovery Agent (Subrogation Adjuster) role at Phoenix Loss Control, Inc.

Bilingual Field Claims Investigator / Recovery Agent (Subrogation Adjuster)

3 days ago Be among the first 25 applicants

Join to apply for the Bilingual Field Claims Investigator / Recovery Agent (Subrogation Adjuster) role at Phoenix Loss Control, Inc.

Position : Bilingual Field Claims Investigator / Recovery Agent

Location : Hybrid (75% remote, 25% fieldwork)

Compensation : $28 CAD / hr and mileage reimbursement ($.72 CAD per km for first 5,000 km, $.66 CAD each additional km) per investigation plus commission based on successful recovery of claims (EST commission $80,000 CAD / yr)

COMPANY OVERVIEW

Phoenix Loss Control (“Phoenix” or“PLC”) is a U.S.-based business services provider in the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-party damage to their infrastructure, such as underground fiber optic or gas lines. PLC currently employs over 120 people, servicing some of the largest cable and telecom operators across the country (e.g., Comcast, Spectrum, AT&T, Google). Phoenix is expanding rapidly and seeks talented, energetic individuals to join our team and support our growth.

POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million USD / 43 million CAD annually. Field investigation involves collecting, assessing, and reporting damages. Each investigation is unique. We seek inquisitive, self-driven individuals comfortable working in a dynamic environment. Claim recovery involves reviewing damage information, identifying liable parties, invoicing responsible parties, and pursuing recovery of costs. Bilingual in French and English is required for effective communication.

• Conduct on-site field investigations
• Write detailed, concise investigation reports using various sources, evidence, witness statements, and cost estimates
• Maintain knowledge of local and state statutes, laws, and regulations related to underground and aerial cables and utility service lines
• Respond promptly to damage calls within a timely manner
• Complete damage investigations within 7 days and collaborate with claims managers to finalize recovery
• Respond to damages on the same day if received during business hours; otherwise, respond the following day
• Accurately record all time, mileage, and related details

Claim Recovery Duties

• Review claim information, identify liable parties, and take steps toward resolution
• Gather costs and prepare invoices for clients
• Communicate with liable parties and insurance carriers verbally and in writing
• Negotiate settlements
• Resolve conflicts and escalate urgent issues as needed

Required Skills and Capabilities

• Strong computer skills and proficiency in Microsoft Office
• Ability to work independently, prioritize tasks, and meet deadlines
• Adaptability, logical thinking, and conscientiousness
• Exceptional attention to detail and strong communication skills
• Conflict resolution and negotiation skills
• Analytical skills with objectivity
• Interpersonal skills for gathering information and conducting interviews with contractors, witnesses, law enforcement, and others
• Reliable internet, smartphone, and a dedicated work phone line for investigations
• Valid driver’s license, current insurance, and reliable vehicle for responding to damages
• Safety gear including vest, boots, and hard hat
• Bilingual in French and English required

Preferred Qualifications and Skills

• Experience in telecommunications, utilities, or billing
• Knowledge of underground utility locating procedures and systems
• Experience in investigation, inspection, or claims / field adjusting
• Background in criminal justice, legal, or military training

This is an independent contractor position. Benefits are not provided.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Finance and Sales
• Telecommunications

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