Bilingual Field Claims Investigator/Claim Recovery Agent (Subrogation Adjuster) – Contract

Konkordia Phoenix PLC, Inc.; Laval; Hybrid; CAD 80,000; Full time

Job summary

An established industry player is seeking a Bilingual Field Claims Investigator to join their dynamic team. This role involves conducting field investigations and managing claim recoveries in a fast-paced environment. The ideal candidate will have strong analytical skills and be comfortable working independently while adhering to strict timelines. The position offers a flexible hybrid work arrangement, allowing for a balance of remote and fieldwork. If you're looking for an opportunity to make a significant impact while working with a diverse range of clients, this is the perfect chance to advance your career in a crucial sector.

Qualifications

• Strong computer skills required, especially in Microsoft Office.
• Bilingual in French and English is mandatory for communication.

Responsibilities

• Conduct on-site investigations and write detailed reports.
• Review claims, identify liable parties, and negotiate settlements.

Skills

Bilingual in French and English

Strong computer skills

Conflict resolution skills

Negotiation skills

Attention to detail

Analytical skills

Verbal communication skills

Written communication skills

Interpersonal skills

Adaptability

Tools

Microsoft Office

Claims management system

Job description

Position: Bilingual Field Claims Investigator / Claim Recovery Agent

Job Type: Independent Contractor

Location: Hybrid (75% remote, 25% fieldwork)

Compensation: $80 USD / $116 CAD flat rate per investigation ($100 USD / $145 CAD if over 60 miles / 97 km, $120 USD / $171.16 CAD if over 100 miles / 160.93 km) plus commission based on successful recovery of claims (annual est. $55,000 USD / $80,000 CAD)

COMPANY OVERVIEW

Phoenix Loss Control (“Phoenix” or “PLC”) is a U.S.-based business services provider in the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-party damage to their infrastructure, such as underground fiber optic or gas lines. PLC currently employs over 120 people, servicing some of the largest cable and telecom operators across the country (Comcast, Spectrum, AT&T, and Google, to name a few). Phoenix is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.

POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million USD / 43 million CAD annually. Field investigation includes collecting, accessing, and reporting these damages. Each day and every investigation is different. We need inquisitive, self-driven individuals who are comfortable rolling up their sleeves and working in a constantly changing, dynamic environment. Claim recovery includes reviewing information on a damage, determining the liable party, invoicing the responsible party, and pursuing recovery of the repair costs. Bilingual in French and English required for internal/external business communications.

Field Investigation Duties

• Conduct on-site field investigations
• Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimates
• Develop and maintain comprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility service lines
• Remain prepared and willing to respond to damage calls within a timely manner
• Complete damage investigations within 7 days and then work with and support our claims managers to complete the investigation and begin the recovery process
• Respond to damages same day if received during business hours (if not, first response following day)
• Accurately record all time, mileage, and other associated specific items

Claim Recovery Duties

• Review and analyze claim information, identify liable party, and take action to move claims toward successful resolution
• Gather costing and prepare invoices for select clients
• Correspond with Liable Party/Insurance Carrier both verbally and in writing
• Negotiate settlements
• Resolve conflicts and escalate urgent issues

Required Skills and Capabilities

• Strong computer skills and knowledge of Microsoft Office
• Proven ability to operate independently and prioritize while adhering to timelines
• Adaptability, logical thinking, and conscientiousness
• Exceptional attention to detail and strong written and verbal communication skills
• Strong conflict resolution and negotiation skills
• Strong and objective analytical skills
• Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and possible damages
• Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and portals
• Phone line dedicated to work contacts, and smartphone to gather photos, videos, and other information while conducting investigations
• Valid driver’s license, current insurance, and reliable vehicle with ability to respond to damages at any time
• Safety vest, work boots, and hard-hat
• Bilingual in French and English required

Preferred Qualifications and Skills

• Current or previous telecommunication, utility, or billing experience
• Knowledge of underground utility locating procedures and systems
• Investigation, inspection, or claims/field adjusting
• Criminal justice, legal, or military training work experience
• Remote location determined at discretion of manager

This is an independent contractor position. There are no benefits offered with this position.