Bilingual Field Claims Investigator

Konkordia Phoenix PLC, Inc.; Windsor; Hybrid; CAD 30,000 - 60,000; Part time

Job summary

A leading company in the cable and telecom sectors seeks part-time Field Investigators. The role focuses on conducting on-site investigations of damages and reporting findings while adhering to industry regulations. Ideal candidates will be detail-oriented, analytical, and bilingual, equipped to handle diverse investigative tasks in a dynamic environment.

Qualifications

• Valid driver's license and reliable vehicle required.
• Smartphone for gathering evidence.
• Computer with high internet access.

Responsibilities

• Conduct on-site field investigations.
• Write detailed investigation reports.
• Respond to damage calls in a timely manner.

Skills

Interpersonal skills

Analytical skills

Attention to detail

Communication skills

Bilingual (French and English)

Job description

Job Type : Contracted Work

Location : 50% working from home, 50% working in thefield

Compensation : $28 CAD / hr and $.72 CAD / km

COMPANY OVERVIEW

Phoenix Loss Control (Phoenix orPLC) is a U.S.-basedbusiness servicesproviderin the cable, telecom, and utilities sector. PLCs core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-partydamageto their infrastructure, such asunderground fiber optic or gas lines. PLC currently employs over 120people, servicing some of the largest cableandtelecomsoperatorsacross the country(Comcast,Spectrum,AT &T, and Google, to name a few).Phoenix is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.

POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on call contract job to help support our clients with damagerecovery. Forour field investigators, each day and every investigationisdifferent. We need inquisitive, self-driven individualswhoare comfortable rolling up their sleeves and working in a constantly changing, dynamic environment.

Duties

• Conduct on-site fieldinvestigations
• Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costingestimates
• Develop andmaintaincomprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility servicelines
• Remain prepared and willing to respond to damage calls withina timelymanner
• Complete damage investigations within7 daysand then work with and support our claims managers to complete the investigation and begin the recoveryprocess
• Respond to damages same day if received duringbusiness hours(if not, first response following day)
• Accurately record all time, mileage, and other associated specific items

Required Skills and Capabilities

• Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, andpossibledamagers
• Smartphone to gather photos, videos, and other information while conductinginvestigations
• Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases andportals
• Exceptional attention to detail and strong written and verbal communicationskills
• Proven ability tooperateindependently and prioritize while adhering totimelines
• Strong and objective analytical skills
• Valid drivers license, current insurance, and reliable vehicle with ability to respond to damages at anytime
• Safety vest, work boots, and hard-hat
• Bilingual in French and English required

Preferred Qualifications and Skills

• Current orprevioustelecommunication or utility experience
• Knowledge of underground utilitylocatingprocedures and systems
• Investigation, inspection, or claims / fieldadjusting
• Criminal justice, legal, or military training or work experience
• Engineering, infrastructure construction, or maintenance background
• Remote location determined at discretion of investigations manager

This is acontract position. There are no benefits offered with this position