Bilingual Field Claims Investigator

Phoenix Loss Control, Inc.; Peterborough; On-site; CAD 30,000 - 60,000; Part time

Job summary

A growing company in the cable and telecom sector is looking for part-time Field Investigators to conduct on-site investigations of damage to infrastructure. Responsibilities include writing investigation reports, responding to damage calls, and maintaining knowledge of local regulations. Candidates must have strong analytical skills, be bilingual in French and English, and possess a valid driver's license. This position offers flexible work hours but is contract-based without benefits.

Qualifications

• Ability to conduct field interviews and gather information.
• Exceptional communication skills, both written and verbal.
• Valid driver’s license, current insurance, and reliable vehicle.

Responsibilities

• Conduct on-site field investigations.
• Write detailed investigation reports.
• Respond to damage calls in a timely manner.

Skills

Interpersonal skills

Analytical skills

Attention to detail

Bilingual (French and English)

Tools

Smartphone

Computer with high internet access

Job description

Location: 50% working from home, 50% working in thefield

Compensation: $28 CAD/hr and $.72 CAD/km

COMPANY OVERVIEW

Phoenix Loss Control (“Phoenix” or“PLC”) is a U.S.-basedbusiness servicesproviderin the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-partydamageto their infrastructure, such asunderground fiber optic or gas lines. PLC currently employs over 120people, servicing some of the largest cableandtelecomsoperatorsacross the country(Comcast,Spectrum,AT&T, and Google, to name a few).Phoenix is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.

POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on call contract job to help support our clients with damagerecovery. Forour field investigators, each day and every investigationisdifferent. We need inquisitive, self-driven individualswhoare comfortable rolling up their sleeves and working in a constantly changing, dynamic environment.

Duties

• Conduct on-site fieldinvestigations
• Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costingestimates
• Develop andmaintaincomprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility servicelines
• Remain prepared and willing to respond to damage calls withina timelymanner
• Complete damage investigations within7 daysand then work with and support our claims managers to complete the investigation and begin the recoveryprocess
• Respond to damages same day if received during business hours (if not, first response following day)
• Accurately record all time, mileage, and other associated specific items

Required Skills and Capabilities

• Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, andpossibledamagers
• Smartphone to gather photos, videos, and other information while conductinginvestigations
• Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases andportals
• Exceptional attention to detail and strong written and verbal communicationskills
• Proven ability tooperateindependently and prioritize while adhering totimelines
• Strong and objective analytical skills
• Valid driver’s license, current insurance, and reliable vehicle with ability to respond to damages at anytime
• Safety vest, work boots, and hard-hat
• Bilingual in French and English required

Preferred Qualifications and Skills

• Current orprevioustelecommunication or utility experience
• Knowledge of underground utilitylocatingprocedures and systems
• Investigation, inspection, or claims/fieldadjusting
• Criminal justice, legal, or military training or work experience
• Engineering, infrastructure construction, or maintenance background
• Remote location determined at discretion of investigations manager

This is acontract position. There are no benefits offered with this position.