Bilingual (English/Spanish) Account Manager & Business Development Associate

Finlink Group; Aurora; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Private health insurance

Weekly in-office breakfast & lunch

Comprehensive onboarding & training

Job summary

Finlink Group is seeking a Bilingual (English/Spanish) Account Manager & Business Development Associate in Canada. You will manage client relationships, onboarding, platform integrations, and product launches while driving growth across international markets.

Fluency in English and Spanish (spoken and written) is required to support Spanish-speaking clients and partners. Travel for meetings and events is expected.

Qualifications

• Fluent in English and Spanish (spoken and written).
• 1–2 years of account management, sales, business development, or related experience.
• Strong communication and relationship-building skills.
• Commercially minded with negotiation, analytical and problem-solving abilities.
• Highly organized with the ability to manage multiple priorities.
• Proficient with Microsoft Office; CRM experience is a plus.
• Willingness to travel for client meetings and events.

Responsibilities

• Account Management: serve as primary contact for assigned client accounts and manage onboarding, integrations, and campaigns.
• Business Development: identify opportunities, present solutions, manage sales pipeline from prospecting to closing.

Skills

Fluent English & Spanish

Account Management / Sales

Communication & relationship-building

Tools

CRM

Microsoft Office

Job description

Bilingual (English/Spanish) Account Manager & Business Development Associate

Are you a relationship builder with a passion for sales, client success, and business growth? Do you thrive in a fast-paced environment where no two days are the same? We're partnering with an innovative organization in the gaming industry to find a driven Bilingual (English/Spanish) Account Manager & Business Development Associate who is ready to make an impact from day one.

This is an exciting opportunity for an early-career professional who is eager to take ownership, build meaningful client relationships, and contribute to the growth of an international business. If you're naturally curious, commercially minded, and passionate about the gaming industry, we'd love to hear from you.

About the Role

As the Account Manager & Business Development Associate, you will manage the full commercial lifecycle. From building and maintaining client relationships to identifying and securing new business opportunities. Working closely with executive leadership, product, and development teams, you'll play a key role in driving business growth while delivering an exceptional client experience.

Fluency in both English and Spanish (spoken and written) is required, as this position regularly supports Spanish-speaking clients and business partners across international markets.

Key Responsibilities

Account Management

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-term client relationships to ensure satisfaction and retention.
• Support client onboarding, platform integrations, and product launches.
• Collaborate with internal teams to deliver timely solutions and outstanding customer service.
• Coordinate and track client promotions and campaigns.
• Identify opportunities to upsell and cross-sell products and services.
• Prepare and present regular KPI reports and business updates.
• Monitor industry trends and identify opportunities for client growth.
• Resolve client concerns efficiently while maintaining high service standards.
• Attend client meetings and industry events as required.

Business Development

• Build and nurture relationships with senior-level decision-makers.
• Understand client needs and recommend tailored solutions through a consultative sales approach.
• Become a trusted product expert, confidently presenting current and future offerings.
• Generate new business opportunities through research, networking, referrals, and targeted outreach.
• Manage the sales pipeline from prospecting through closing, coordinating with internal teams throughout the process.
• Track and report on customer progress throughout the sales cycle.
• Deliver engaging product demonstrations both virtually and in person.
• Support market expansion by identifying opportunities across multiple jurisdictions while staying informed on industry, marketing, and regulatory developments.
• Represent the organization at trade shows, conferences, and networking events.

Required Skills and Experience

• Fluent in English and Spanish (spoken and written). Spanish language proficiency is required to effectively support Spanish-speaking clients and business partners.
• 1–2 years of experience in Account Management, Sales, Business Development, Customer Success, or a related field. Relevant co-op or internship experience will also be considered.
• Strong communication and relationship-building skills with the confidence to engage clients and stakeholders.
• Commercially minded with excellent negotiation, analytical, and problem-solving abilities.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Proficient with Microsoft Office; experience using CRM or project management tools is an asset.
• A proactive, professional, and results-oriented mindset.
• Willingness to travel for client meetings, conferences, and industry events.

What You'll Receive

• Competitive salary with a year-end bonus.
• Comprehensive onboarding and training program.
• Ongoing learning and professional development opportunities.
• A collaborative, supportive, and people-focused work environment.
• Private health insurance.
• Weekly in-office breakfast and lunch.
• The opportunity to build a rewarding career within a growing international organization in the gaming industry.