Bilingual (English-French) Technical Support Representative – Virtual

Canon Canada; New Brunswick; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading imaging solutions company located in Canada is seeking a customer service representative to provide exceptional support via phone, email, and chat. Candidates must be proficient in both French and English, have at least one year of experience in a customer service role, and demonstrate strong customer relations skills. This position offers remote work flexibility and comprehensive health coverage, along with various employee perks.

Benefits

Comprehensive health coverage plan

Tuition Assistance Program

Employee perks including free coffee and gym access

Matching RRSP contribution

Opportunities for professional development

Qualifications

• 1 year experience in a contact center or customer service environment.
• Ability to organize time, set priorities, and multi-task to meet KPIs.

Responsibilities

• Deliver exceptional customer service via telephone, email, and chat.
• Provide clear troubleshooting steps focusing on customer satisfaction.
• Utilize CRM database to navigate customer information and document interactions.

Skills

Proficiency in both French and English

Customer relations skills

Time management and multi-tasking

Education

High school diploma

Tools

CRM database

Cloud-based applications

Job description

Employer Industry: Consumer Electronics and Imaging Solutions

Why consider this job opportunity

• Remote work opportunity with a flexible virtual schedule
• Comprehensive health coverage plan including medical, dental, and vision
• Tuition Assistance Program for professional continuing education
• Employee perks such as free coffee, snacks, and access to an on-site gym
• Matching RRSP contribution & Profit-Sharing Program
• Opportunities for professional development and career growth

Job Responsibilities

• Deliver exceptional customer service via telephone, email, and chat to clients with a helpful and professional tone
• Assist customers by providing clear troubleshooting steps and focusing on customer satisfaction
• Identify opportunities to add value for customers through product updates and detailed pre-sale information
• Utilize CRM database to navigate customer information and document interactions
• Meet monthly KPIs and operational metrics while collaborating in a fast-paced environment

Qualifications

• Proficiency in both French and English
• High school diploma
• Minimum of 1 year experience in a contact center or customer service environment
• Proven customer relations skills in a multi-channel environment
• Ability to organize time, set priorities, and multi-task to meet KPIs

Preferred Qualifications

• Experience with cloud-based applications and collaboration tools
• Familiarity with technical consumer products such as printers and scanners