Bilingual (English / French) Remote Customer Service for Roadside Assistance Company

Arise Virtual Solutions; Oshawa; Remote; CAD 25,000 - 40,000; Part time

Job summary

A virtual customer service platform is looking for bilingual (English/French) speakers for a customer support role. This work-from-home position offers flexible scheduling 24/7. Responsibilities include providing customer assistance via calls, ensuring a smooth experience, and resolving inquiries. Ideal for self-motivated individuals with strong communication skills. No degree necessary, with training provided.

Qualifications

• Self-motivated with strong problem-solving skills.
• Patience and empathy.
• Excellent written, listening, and verbal communication skills.

Responsibilities

• Provide bilingual (English/French) support via outbound calls.
• Negotiate service rates.
• Ensure a smooth, empathetic customer experience.
• Gather and verify customer information.
• Document issues, resolutions, and follow-up actions.
• Resolve customer inquiries on the first contact.

Skills

Bilingual communication (English/French)

Problem-solving

Empathy

Patience

Excellent communication skills

Job description

Bilingual French-speakers needed for Customer Service Support in a Roadside Assistance company. This work-from-home role offers flexible scheduling 24/7, including weekends, ideal for fluent bilingual speakers providing top-tier customer service in French and English from home, via the Arise Platform.

The Arise Platform is an online portal connecting you to remote customer service opportunities with well-known brands. It allows you to support customers remotely, earning income while saving on commuting and related costs.

Various flexible opportunities are available immediately on the platform, including this bilingual roadside assistance role. You can start earning in a few weeks and service customers during mornings, evenings, and other convenient times, including night shifts.

Automotive knowledge is a plus but not required to assist stranded drivers effectively.

A typical day using the Arise Platform includes:

• Providing bilingual (English/French) support via outbound calls to customers, service providers, and partners.
• Negotiating service rates.
• Ensuring a smooth, empathetic customer experience.
• Gathering and verifying customer information.
• Documenting issues, resolutions, and follow-up actions.
• Resolving customer inquiries efficiently on the first contact.

Qualifications for success:

• Self-motivated with strong problem-solving skills.
• Patience and empathy.
• Excellent written, listening, and verbal communication skills.
• Ability to deliver friendly, knowledgeable customer service while navigating multiple systems.

No degree is necessary. This is a great work-from-home opportunity for those ready to invest in themselves and work on their own terms. You can either run your own customer support business or work as an agent for a Service Partner on the platform.

Certification courses vary from a few days to six weeks, depending on the client program's complexity.

To get started:

• Register on the Arise Platform by clicking apply.
• Select a client program.
• Enroll in a certification course.
• Check computer and equipment requirements at www.ariseworkfromhome.com/equipment.

This is not an employment offer but an opportunity to establish a business-to-business relationship with Arise.