Bilingual (English / French) Remote Customer Service for Roadside Assistance Company

Arise Virtual Solutions; Cornwall; Remote; CAD 30,000 - 60,000; Part time

Job summary

A remote customer service platform seeks bilingual French-speakers for a Customer Service Support role in Cornwall, Ontario. The position offers flexible work-from-home opportunities to engage with customers via phone. Ideal candidates are self-motivated and must possess excellent problem-solving and communication skills. Certification courses are provided, but no degree is necessary.

Benefits

Flexible scheduling

Work from home opportunity

No degree required

Qualifications

• Self-motivated individual with excellent problem-solving skills.
• Fluency in both French and English is necessary.
• Must possess patience and empathy in customer interactions.

Responsibilities

• Provide bilingual support to customers through inbound and outbound calls.
• Ensure a smooth and empathetic customer experience.
• Resolve customer inquiries accurately and efficiently.

Skills

Bilingual English/French

Outstanding problem-solving skills

Patience and empathy

Excellent verbal communication

Excellent written communication

Job description

Bilingual French-speakers are needed to provide Customer Service Support for a Roadside Assistance company. This work-from-home opportunity offers flexible scheduling 24 hours a day, including weekends. It is perfect for fully-fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own home! This opportunity is available through the Arise Platform.

The Arise Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning income while saving time and money on costs associated with working outside of the home.

Various flexible opportunities are immediately available on the platform — including this bilingual roadside assistance role — and you can start earning money in a few weeks. Service the client’s customers in the mornings, evenings, and in-between, when it’s most convenient for you. This opportunity offers plenty of afternoon, evening, and night-time hours for those looking to work an evening or night gig.

While automotive knowledge is a plus, it’s not required to offer reassurance and support to stranded drivers.

A typical day using the Arise Platform to provide service includes:

1. Providing bilingual (English / French) support to customers, service providers, and partners through outbound calls.
2. Negotiating agreeable service rates for services rendered.
3. Ensuring a smooth and empathetic customer experience.
4. Gathering and verifying all information with the customer.
5. Documenting all issues, resolutions, and follow-up actions.
6. Resolving customer inquiries accurately and efficiently on the first contact.

What it takes to succeed :

You must be self-motivated, possess outstanding problem-solving skills, patience, and empathy. Excellent written, listening, and verbal communication skills are essential. It’s also important to deliver knowledgeable, friendly, customer service while efficiently navigating multiple systems.

No degree is necessary. This is a great work-from-home opportunity for anyone ready to invest in themselves and work hard on their own terms! You can sign up to run your own customer support business or work as an agent for a Service Partner company already on the platform.

Certification courses can last from a few days up to six weeks, depending on the complexity of the client program.

To get started, you need to:

1. Register to use the Arise Platform by clicking apply.
2. Select a client program.
3. Enroll in a certification course to prepare for service.
4. Review computer and equipment requirements at www.ariseworkfromhome.com/equipment.

This is not an employment offer but an opportunity to enter a business-to-business relationship with Arise.