Bilingual (English / French) Customer IT Web Help desk - Up to $29.00 p / h INC. - 1 year contract

CorGTA; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Une opportunité passionnante d'un poste d'assistance technique niveau entrée au sein d'une banque, offrant un soutien technique aux utilisateurs. Ce poste est un tremplin vers d'autres opportunités au sein de l'entreprise, recherchant des candidats bilingues avec une solide expérience en service à la clientèle. Les candidats retenus devront travailler en partie à distance et en partie sur site à Scarborough, ON.

Qualifications

• Expérience en service à la clientèle de plus de 2 ans.
• Connaissance des logiciels de gestion de configuration et des systèmes d'exploitation.
• Expérience en tant que technicien de support technique appréciée.

Responsibilities

• Fournir de l'assistance technique aux utilisateurs des systèmes informatiques.
• Résoudre des problèmes liés aux logiciels ou au matériel.
• Documenter les transactions et actions correctives au quotidien.

Skills

Bilinguisme (Anglais et Français)

Service à la clientèle

Dépannage de logiciels

Job description

Rates : Up to $29.00 p / h INC.

Contract : 12 months to start, 3 days per month in office (Scarborough, ON).

We have a great new opportunity to support one of our Banking clients in a contract capacity!

Please see below for more information on the position and if interested apply with an updated resume aligned to the needs of the role.

Typical Day in Role :

Inbound Technical Support Help Desk

Entry level position, which serves as a prerequisite for other roles within the Bank.

The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level

Troubleshooting customer concerns over inbound phone calls

Enter commands and observe system functioning to verify correct operations and detect errors.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Candidate Requirements / Must Have Skills :

1) Fluent English / French- Mandatory (no exceptions, bilingual and fluency in both required)

2) 2+ Years Customer Service Experience

4) Demonstrated knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

Nice to Have

1) Previous Help Desk or Contact Center experience

2) Technical Help Desk Experience

CorGTA is an equal opportunity employer, please apply with an updated resume and ensure the required skills you are able to speak to for this position are included.

For more roles like this please go to www.corgta.com / find-a-job /

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It Bilingual English • Scarborough, ON, Canada