Bilingual (English / French) Customer Care Agent

Konica Minolta Business Solutions U.S.A., Inc.; Mississauga; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading technology firm seeks a Bilingual Customer Care Agent in Mississauga. This entry-level role involves responding to customer inquiries, providing exceptional service, and solving issues efficiently while using systems like SAP. Bilingual skills in French and English are essential, along with strong communication and organizational abilities.

Qualifications

• Entry-level position requiring bilingual communication skills.
• Strong organizational abilities to meet deadlines.
• Must manage multiple customer requests simultaneously.

Responsibilities

• Answer customer calls and provide solutions.
• Review accounts for issue resolution.
• Enter meter reads accurately in SAP.

Skills

Bilingual (French & English)

Communication

Attention to detail

Organizational skills

Ability to handle multiple tasks

Tools

Microsoft Windows

Outlook

Excel

Job description

Bilingual (English / French) Customer Care Agent

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Responsibilities :

• Answer all incoming customer calls in a polite and professional manner
• Provide excellent customer service by listening and providing accurate responses
• Review and examine customers’ accounts to facilitate issue resolution
• Identify and analyze root causes of customer problems
• Provide solutions to customer issues as appropriate
• Respond to customer help emails and faxes promptly and professionally
• Ensure all emails are responded to within SLA guidelines
• Thoroughly review customer requests and investigate before responding
• Data Entry : Enter meter reads accurately in SAP daily
• Analyze meter reads for accuracy and compare with historical data
• Review new contracts in SAP for billing accuracy and correct errors
• Audit customer cases daily to ensure expectations are met
• Distribute open customer cases to teams for visibility and resolution
• Work on assigned customer cases to resolve them within internal timelines

Skills and Qualifications :

• Ability to handle multiple related tasks simultaneously
• Strong interpersonal and professional communication skills
• Excellent listening and attention to detail
• Ability to work under pressure
• Organizational skills to meet deadlines
• Proficiency in Microsoft Windows (Outlook, Excel)
• Excellent grammar and written communication skills
• Bilingual (French & English) written and verbal skills are REQUIRED

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

About Us

Konica Minolta has a history of over 150 years, supporting digital transformation through its Intelligent Connected Workplace portfolio, including IT services, information management, security solutions, and more. Celebrating its 20th anniversary in production print in 2025, it continues to lead in digital commercial printing and office technology innovation. Recognized on various industry lists and awards, Konica Minolta is committed to excellence and innovation.

It operates on a North American Shared Services model, providing resources across the US and Canada to support sales, logistics, marketing, and other functions.

Equal Opportunity Statement

Konica Minolta is an equal opportunity and affirmative action employer, considering all qualified applicants without regard to protected characteristics under applicable law.

Other Details

• Seniority level : Entry level
• Employment type : Full-time
• Industries : Technology, Information and Internet

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