Bilingual (English and French) Customer Service Representative - Account Maintenance

Ford Motor Company; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join the Ford Credit team and contribute to exemplary customer service in a dynamic environment. This role offers the chance to grow professionally while supporting customer satisfaction. Applicants should possess a High School Diploma, exceptional communication skills, and reside near Edmonton, Alberta.

Benefits

Comprehensive benefits package

Generous savings and stock investment plan

Tuition subsidies

Vehicle discounts

Flexible spending account

Qualifications

• Must reside within 40 kilometers of Edmonton, AB.
• Fluent in both French and English.

Responsibilities

• Engage with customers to provide excellent service and achieve satisfaction goals.
• Participate actively in team meetings and share insights.

Skills

Excellent communication skills

Unparalleled customer service experience

Proficiency in MS Office

Education

High School Diploma or Canadian Adult Education Credential

Job description

Join our Ford Credit team as we create tomorrow! We are looking for bright, enthusiastic, and team-oriented individuals to join our team. Our work atmosphere is fast-paced, innovative, and people-oriented. If you’re customer-focused, driven, and seeking exciting challenges and growth, look no further.

As part of the Ford Credit family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account, and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.

The credit team plays an important and strategic role in ensuring high levels of customer satisfaction and developing relationships with Ford/Lincoln dealers. Successful candidates will be able to work as a team to manage service levels and achieve common goals. We are a company that believes strongly in professional growth, developing business acumen, and promoting employees from within.

Qualifications

Minimum Requirement:

• Education: High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency
• Excellent communication skills (written and verbal) in both French and English.
• Unparalleled customer service experience via phone and email.
• Proficiency in MS Office (Word, Excel, Outlook).
• Candidate must reside in or around (40-kilometer radius) of Edmonton, AB, and be able to attend training at the Edmonton office (minimum of 5 weeks) starting on August 11, 2025.

Additional Information:

• Candidates must be able to work a flexible schedule during our hours of operation, which include Monday – Thursday from 6:00 am – 7:00 pm MST, Friday from 6:00 am – 5:00 pm MST, and Saturday from 7:00 am – 1:00 pm MST.

Preferred Requirement:

• Work effectively in a remote team environment to manage tasks with a high level of accuracy.
• Collection experience preferred.
• Answer inbound/place outbound calls with customer and dealer satisfaction as a priority.
• Ability to perform multiple tasks simultaneously, with the ability to pivot to other work requirements as needed.
• Resolve customer and dealer concerns in a positive and professional manner.

We encourage you to apply if you believe you can bring value to the Ford Credit Canada Team, even if you don’t check every box or your experience looks a little different from what we’ve outlined.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities are available upon request. Please inform Human Resources of any accommodations needed.

Candidates must live in and be legally entitled to work in Canada. Ford Credit Canada does not sponsor work permit applications.

Responsibilities

• Make a positive impact on every customer interaction: Engage with customers to provide excellent service and help meet or exceed customer satisfaction goals.
• Follow established procedures: Adhere to Ford Credit's policies and guidelines to ensure consistency and quality in service delivery.
• Be an active team member: Participate actively in team meetings, share insights, and collaborate with colleagues.
• Use company resources responsibly: Utilize company email and internet in accordance with policies.
• Engage in constructive feedback: Be open to giving and receiving feedback professionally to support continuous improvement.
• Support team and company goals: Demonstrate flexibility and willingness to adapt to new tasks or changes.
• Adapt to changing situations: Adjust quickly to changes in tasks or priorities and manage workloads effectively and calmly.