Bilingual (EN/FR) Service Delivery Manager

GardaWorld; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

A global security leader is looking for a Bilingual Service Delivery Manager in Toronto, Ontario. This position involves managing operations, driving efficiency, and inspiring teams in a dynamic environment. Applicants must be fluent in both French and English and hold post-secondary education. The job promises a great opportunity to make a tangible impact in a crucial role within the aviation services domain.

Qualifications

• Fluency in both French and English is mandatory.
• 1-3 years of direct management experience required.
• Strong leadership credentials needed.

Responsibilities

• Manage daily operations to meet productivity targets.
• Develop and implement processes to enhance efficiency.
• Collaborate with cross-functional teams.

Skills

Fluency in English

Fluency in French

Leadership skills

Analytical abilities

Interpersonal skills

Education

Post-secondary education or equivalent work experience

Job description

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Bilingual (EN/FR) Service Delivery Manager

Business Unit: Aviation Services

Career Area: Operations and Administration

Location:

Toronto, Ontario, CA

Location: Billy Bishop Toronto City Airport (YTZ)

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons.

As a Service Delivery Manager (SDM), you\'ll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of innovation, you\'ll play a pivotal role in our continued success.

Job Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
• Foster a culture of teamwork, accountability, and continuous improvement among team members.
• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications

• Conversationally fluent in both French and English is required.
• Post-secondary education or equivalent work experience.
• A minimum of 1-3 years of direct management experience.
• Strong leadership skills with a track record of building high-performing teams.
• Exceptional analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A strategic mindset with the ability to drive results in a dynamic environment.

Employment Type: Permanent

Location: Billy Bishop Toronto City Airport (YTZ)

If you\'re ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let\'s build something incredible together!

Accommodations are available upon request to support your participation during all stages of the recruitment process.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.