Bilingual (EN/FR) Service Delivery Manager

GardaWorld; Ottawa; On-site; CAD 70,000 - 100,000; Full time

Job summary

GardaWorld is seeking a Bilingual Service Delivery Manager to enhance operational efficiency in Ottawa. You will lead initiatives, manage cross-functional teams, and drive results in a fast-paced environment. This permanent position is ideal for talented leaders prepared to inspire teams and elevate service quality.

Qualifications

• Minimum 1-3 years of direct management experience.
• Conversationally fluent in both French and English.
• Strong leadership track record.

Responsibilities

• Manage daily operations to meet productivity targets.
• Develop streamlined processes for efficiency.
• Collaborate with teams to optimize resources.

Skills

Leadership

Analytical Skills

Problem Solving

Bilingual (EN/FR)

Communication

Education

Post-secondary education

Job description

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Bilingual (EN/FR) Service Delivery Manager

Business Unit: Aviation Services

Career Area: Operations and Administration

Location:

Ottawa, Ontario, CA

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Bilingual (EN/FR) Service Delivery Manager to steer our ship towards new horizons.

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities:

Conduct and manage daily operations to meet productivity targets and quality standards.

Develop and implement streamlined processes to enhance efficiency.

Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.

Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.

Foster a culture of teamwork, accountability, and continuous improvement among team members.

Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications:

Post-secondary education or equivalent work experience.

A minimum of 1-3 years of direct management experience.

Conversationally fluent in both French and English.

Strong leadership skills with a track record of building high-performing teams.

Exceptional analytical and problem-solving abilities.

Excellent communication and interpersonal skills.

A strategic mindset with the ability to drive results in a dynamic environment.

Employment Type: Permanent

If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together!

Accommodations are available upon request to support your participation during all stages of the recruitment process.

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GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.