Bilingual (EN/FR) Service Delivery Manager

GardaWorld; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global security leader located in Ottawa is seeking a Bilingual Service Delivery Manager to lead operational efficiency and drive strategic initiatives. The ideal candidate should have strong leadership skills, be conversationally fluent in both French and English, and possess excellent analytical abilities. This permanent role offers the opportunity to foster a culture of innovation and teamwork in a dynamic environment.

Qualifications

• 1-3 years of direct management experience.
• Ability to drive results in a dynamic environment.
• Track record of building high-performing teams.

Responsibilities

• Conduct and manage daily operations to meet productivity targets.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to optimize resource allocation.
• Monitor performance metrics and implement improvements.
• Foster a culture of teamwork and accountability.
• Resolve operational challenges swiftly.

Skills

Fluent in both French and English

Strong leadership skills

Analytical and problem-solving abilities

Excellent communication and interpersonal skills

Education

Post-secondary education or equivalent work experience

Job description

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Bilingual (EN/FR) Service Delivery Manager

Business Unit: Aviation Services

Career Area: Operations and Administration

Location:

Ottawa, Ontario, CA

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Bilingual (EN/FR) Service Delivery Manager to steer our ship towards new horizons.

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities:

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
• Foster a culture of teamwork, accountability, and continuous improvement among team members.
• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications:

• Post-secondary education or equivalent work experience.
• A minimum of 1-3 years of direct management experience.
• Conversationally fluent in both French and English.
• Strong leadership skills with a track record of building high-performing teams.
• Exceptional analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A strategic mindset with the ability to drive results in a dynamic environment.

Employment Type: Permanent

If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together!

Accommodations are available upon request to support your participation during all stages of the recruitment process.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.