Bilingual (EN / FR) Contact Center Agent (Work from Home) - Représentant(e) bilingue (ANGLAIS- [...]

JLL; Toronto; Remote; CAD 1,000; Full time

Job summary

JLL is looking for a Remote Bilingual Contact Service Agent to manage client requests regarding property and facilities maintenance. This role offers the flexibility to work from home while providing exceptional customer service. Candidates should be bilingual in English and French, possess strong communication skills, and have a customer-focused mindset. Experience in the property industry is a plus.

Qualifications

• Bilingual in English and French, both written and spoken.
• Strong customer service orientation and interpersonal sensitivity.
• Able to work independently with a positive attitude.

Responsibilities

• Manage client requests regarding property maintenance.
• Ensure requests are addressed promptly and effectively.
• Build and maintain customer relationships.

Skills

Communication Skills

Interpersonal Skills

Client Relationship Management

Tools

MS Word

MS Excel

Job description

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

CE QUE VOUS FEREZ

CE QUE NOUS RECHERCHONS

CE QU’IL Y A POUR VOUS

Do you possess strong communication skills, enjoy working independently, and are interested in joining a dynamic team that values exceptional customer service ? We are seeking a dedicated and customer-focused professional to join our team as Remote Bilingual Contact Service Agent. In this role, you will have the opportunity to work from the comfort of your own home while providing exceptional customer service to our valued clients. The Contact Service Agent manages client requests regarding property and facilities repairs and maintenance. They are charged with ensuring that each and every caller's request is managed from inception to completion and payment (if appropriate) to the satisfaction of the client.

WHAT YOU’LL DO

Answer all incoming calls from the client portfolio

Ensure that requests are addressed in an expeditious manner.

Verify and track work orders to completion

Analyze caller's needs and is empowered to implement the best strategy to respond to ensure superior customer satisfaction.

Continually build customer relations with client personnel

Ability to capture information in system whilst continuing conversation with client.

Determine when to escalate critical works or issues that cannot be resolved without further assistance.

WHAT WE’RE LOOKING FOR

Bilingual English-French Written and spoken

Interpersonal Skills / Interpersonal Sensitivity and Flexibility

Strong written and verbal communication skills are paramount, as is a team focus and positive 'can do' attitude.

A good working knowledge of personal computers (MS Word / Excel) and the ability to type 50 - 60 words per minute. Ability to make decisions and good admin skills.

The ability to effectively communicate and liaise with a wide range of internal clients such as Facilities Managers, Operations Managers and Account Managers is also necessary

Highly developed oral, listening and written communication skills

Interpersonal Skills / Interpersonal Sensitivity and Flexibility

Able to work with little direction

Team Player, focused on the best outcome for all

Experience in the property industry is considered an advantage.

Estimated total compensation range for this position is :

20.00 – 20.00 CAD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location :

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

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