Bilingual (EN / FR) Contact Center Agent (Work from Home) - Représentant(e) bilingue (ANGLAIS- [...]

JLL; Moncton; Remote; CAD 20,000; Full time

Job summary

A leading company in real estate is looking for a Customer Service Representative to join their team. The role involves answering client calls, managing work orders, and ensuring customer satisfaction. Ideal candidates will be bilingual in English and French, possess strong communication skills, and have a team-oriented mindset. This position offers a competitive salary and opportunities for growth.

Qualifications

• Experience in the property industry is advantageous.
• Ability to communicate effectively with internal clients.
• Team-oriented mindset focused on optimal outcomes.

Responsibilities

• Answer all incoming calls from the client portfolio.
• Verify and track work orders to completion.
• Build and maintain customer relations with client personnel.

Skills

Bilingual in English and French

Interpersonal skills

Communication skills

Flexibility skills

Decision-making ability

Administrative skills

Typing speed of 50-60 words per minute

Tools

MS Word

MS Excel

Job description

JLL empowers you to shape a brighter way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What You Will Do

• Answer all incoming calls from the client portfolio
• Ensure that requests are addressed promptly
• Verify and track work orders to completion
• Analyze caller needs and implement the best response strategy to ensure customer satisfaction
• Build and maintain customer relations with client personnel
• Capture information accurately in the system while engaging with clients
• Determine when to escalate critical issues that cannot be resolved independently

What We Are Looking For

• Bilingual in English and French, written and spoken
• Strong interpersonal, communication, and flexibility skills
• Proficiency with personal computers (MS Word/Excel) and typing speed of 50-60 words per minute
• Decision-making ability and good administrative skills
• Ability to communicate effectively with internal clients such as Facilities Managers, Operations Managers, and Account Managers
• Excellent oral, listening, and written communication skills
• Ability to work independently with minimal supervision
• Team-oriented mindset focused on optimal outcomes
• Experience in the property industry is advantageous

Compensation and Location

Estimated total compensation range: 20.00 CAD per year. This includes bonuses where applicable. Compensation is based on education, experience, skills, location, and market factors.

If this role resonates with you, we encourage you to apply even if you don't meet all the requirements. We are interested in your potential and what you can bring to our team!