Bilingual(EN/FR) Client Service Specialist-Moncton, NB (January 15, 2024 Class)

Tangerine Bank; Moncton; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking digital bank as a Bilingual Client Service Specialist in Moncton! This role offers a unique opportunity to engage with clients, providing exceptional support and solutions for their banking needs. As part of a diverse and inclusive team, you will thrive in a fast-paced environment where your contributions are recognized and celebrated. Enjoy a culture that values flexibility and personal growth, with access to extensive training and development resources. If you are passionate about delivering top-notch client experiences and eager to be part of a dynamic team, this position is perfect for you.

Benefits

Diverse and inclusive team

Access to online and in-person courses

Support for career growth

Flexible workspace

Casual dress code

Wellbeing benefits

Qualifications

• Strong English and French communication skills are essential.
• Experience in customer service or retail is an asset.

Responsibilities

• Deliver friendly and professional service to clients across various channels.
• Educate clients on financial products and self-service options.

Skills

Bilingual (English/French)

Customer Service

Problem Solving

Conflict Resolution

Time Management

Adaptability to Technology

Education

High School Diploma

Experience in Retail/Sales

Tools

Contact Centre Technology

Job description

Title: Bilingual(EN/FR) Client Service Specialist-Moncton, NB (January 15, 2024 Class)

Requisition ID: 211725

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Who we are:
Our Customer Contact Centre team is the ‘heart of our operation’.

When you join our Contact Centre, you’re joining an inclusive, award-winning workplace that delivers superior customer care for our customers. In your career at Tangerine, you can expect to experience the support of a culture built around recognition and rewards, diversity and inclusion, and Tangerine’s core values of respect, integrity, passion, and accountability.

Your skills and abilities will be nurtured and supported by banking leaders, with the focus on your success and development. At Tangerine, we value diversity and what it brings to our teams and customer experiences.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

What you will be doing:

• Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment.
• Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
• Educate Clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.
• Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
• Our Customer Contact Centre is located at Terminal Station, 1234 Main St, Moncton, NB.
• Position Start Date: January 15th, 2024.
• Position Status: Full-time (37.5 hours).
• Must be available to attend training for a total of 13 weeks. Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Strong English and French, both oral and written communication skills.
• High curiosity to help meet clients’ needs and build solutions.
• Passion for providing an exceptional client experience.
• Strong problem solving and conflict resolution capabilities.
• Ability to learn and adapt quickly to contact centre technology.
• Strong time management and organizational skills.
• Experience in retail, sales or other customer service environment is an asset.

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.