Bilingual Emergency Roadside Support - Night Shift

TEN Leasing; City of Moncton; Presencial; CAD 28 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Dental coverage

Travel medical coverage

Paid vacation

Personal days

Awards program

Employee referral program

Team events

Resumo da oferta

TEN Canada Ltd. in Moncton, NB is seeking a Customer Service Representative / Bilingual Roadside Service Coordinator to join our main contact center.

You will coordinate emergency road service requests and communicate with customers in urgent situations, ensuring safety and timely updates. This full-time night shift (7:00pm–7:00am) onsite at 125 MacNaughton Ave offers a $21.00/hour plus a premium for nights and weekends, plus vacation, health benefits, and several employee programs.

Qualificações

• Must be bilingual in French and English.
• Experience in roadside assistance, dispatch, emergency services, or transportation industry is an asset.
• Excellent time management and problem-solving skills.
• Excellent verbal and written communication skills.

Responsabilidades

• Coordinate all service requests with a focus on customer safety.
• Dispatch emergency road service and gather the necessary information for the service call.
• Keep customers informed about progress and ETA of their service.
• Collaborate with the team and management for timely service.
• Enter information accurately into Salesforce and other systems.

Conhecimentos

Bilingual in French and English

Time management

Problem-solving

Verbal and written communication

Salesforce

Ferramentas

Salesforce

Descrição da oferta de emprego

TEN Canada Ltd. in Moncton, NB is seeking a Customer Service Representative / Bilingual Roadside Service Coordinator to join our main contact center.

You will coordinate emergency road service requests and communicate with customers in urgent situations, ensuring safety and timely updates. This full-time night shift (7:00pm–7:00am) onsite at 125 MacNaughton Ave offers a $21.00/hour plus a premium for nights and weekends, plus vacation, health benefits, and several employee programs.