Bilingual Early Stage (ESOP) Dialer Agent (French/English)

IFG International Financial Group Ltd; Quebec; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading financial institution seeks a Bilingual Early Stage Dialer Agent to perform collection calls and manage delinquent accounts. This 6-month remote contract requires strong bilingual communication skills and prior customer service experience, offering a great opportunity to contribute to client solutions in the finance sector.

Qualifications

• Strong BILINGUAL communication and writing skills (French/English).
• 2 years of previous call center or customer service experience.
• Basic understanding of Consumer Collections.

Responsibilities

• Performing inbound/outbound collection calls to clients regarding past due payments.
• Responding to inquiries regarding delinquent accounts and negotiating payment arrangements.
• Documenting all activity details in appropriate systems.

Skills

Bilingual communication

Customer service

Negotiation

Tools

Microsoft Office

Job description

Our client, a large financial institution, is looking for a Bilingual Early Stage (ESOP) Dialer Agent (French/English) for a 6-month contract working remotely and head office is in Montreal.

As a Bilingual Early Stage (ESOP) Dialer Agent (French/English) your duties will include but not be limited to::

• Performing Inbound / Outbound collection calls to clients in regards to past due payments

• Responding to inquiries regarding delinquent accounts and negotiating payment arrangements

• Offering Hardship solutions to customers by completing risk assessments

• Documenting all activity details in appropriate systems

Qualifications required for the Bilingual Early Stage (ESOP) Dialer Agent (French/English):

• Strong BILINGUAL communication and writing skills (French/English)

• P2 years of previous call center or customer service experience

• Basic understanding of Consumer Collections and relevant functional procedures

• Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)

If you are interested in this opportunity, kindly send your resume in MS Word format to [e-mail] today!

#vms