Bilingual (Dutch / English) Customer Service Agent

Adecco Canada; Winnipeg; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Bilingual (Dutch/English) Customer Service Agent for a remote role. The successful candidate will engage with customers, resolving inquiries and managing claims, while adhering to legal procedures. This temporary, full-time position requires fluency in both languages and allows for overnight shifts (3 AM - 11 AM EST). Competitive pay of $27.00 per hour and benefits included.

Benefits

Paid weekly accurate and on time

Strong health and safety programs

Medical and dental benefits once qualified

Free training programs

New and quicker onboarding process

Qualifications

• Must be bilingual in Dutch and English, both verbal and written.
• Must have experience delivering exceptional customer service.
• Must be eligible to work and reside in Canada.

Responsibilities

• Provide professional responses to customer concerns in Dutch and English.
• Identify and resolve customer questions and concerns.
• Conduct research to capture all aspects of customer requests.

Skills

Fluency in Dutch

Fluency in English

Strong communication skills

Problem-solving skills

Attention to detail

Education

Secondary School Diploma

Job description

Are you fluent in both Dutch and English , with strong communication skills and a knack for problem-solving? Are you available to work overnight / early morning shifts from 3 AM to 11 AM EST ?

Adecco is currently hiring a skilled and experienced Bilingual ( Dutch / English) Customer Service Agent to work for our client in this remote opportunity! Our client is a world leading class action administration firm that has an experienced team of case managers, information technology experts, and notice administrators in Canada.

In this role you play a vital role in facilitating communication, managing claims, and ensuring fair and equitable resolutions for affected individuals. This role requires a combination of customer service skills, attention to detail, and knowledge of legal procedures. If you're fluent in both Dutch and English, adept at problem-solving, and thrive on building positive customer relationships, we'd love to hear from you!

• Bilingualism in Dutch and English is mandatory
• Pay rate : $27.00 / hour
• Location : Remote- anywhere in Canada
• Availability Required : 3 : 00am - 11 : 00am EST
• Job type : Temporary | full-time

Here's why you should apply :

Paid weekly accurate and on time

Strong health and safety programs

Medical and dental benefits once qualified

Free training programs

New and quicker onboarding process

Responsibilities :

Provide courteous, professional, and timely responses to a continuous stream of customer concerns, as well as written queries and written customer solicitations in both Dutch and English.

Identify and resolve customer questions and concerns.

Conduct in-depth research and capture all aspects of customer requests.

Ensure that the content of oral and written communications meets the needs of the target audience.

Work closely with the project support team.

Requirements :

Must be legally eligible to work, and reside in Canada

Must be Bilingual - Dutch / English in both verbal and written communication

Applicants must be available to work an overnight / early morning shift, starting at 3 AM and concluding at 11 AM

Ability to work successfully in a call center environment (sitting, talking to customers in a repetitive, regimented environment for an 8-hour shift

Knowledge of class action litigation procedures, legal terminology, and settlement administration processes

Must hold at least a Secondary School Diploma

Must have experience with delivering exceptional customer service.

Must be able to pass a criminal background check.

Experience working in a call centre or claims would be considered a strong asset.

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role!

CARP6653

LI-TP1