Bilingual Documents Installation Administrator

Manulife; Southwestern Ontario; Hybrid; CAD 44,000 - 75,000; Full time

Job summary

A leading international financial services provider is seeking an Installation Administrator to create and manage legal documents for Corporate Account clients. The role requires bilingual proficiency in French and English, strong customer service skills, and attention to detail. This position supports a hybrid working arrangement and offers a salary range of $44,775 CAD to $74,625 CAD.

Benefits

Health, dental, and vision insurance

Paid time off

Retirement savings plans

Qualifications

• Strong communication skills in English and French.
• Solid knowledge of group benefits plan structure.
• Flexible and responsive to customer needs.

Responsibilities

• Create and amend legal binding contracts and documents.
• Process amendments and inquiries effectively.
• Identify opportunities for process improvements.

Skills

Bilingual (French & English)

Strong customer service skills

Attention to detail

Judgment and decision-making skills

Job description

Overview

The Installation Administrator (documents) is accountable for creating and amending documents, legal binding contracts, member booklets and the benefits-at-a-glance document for Corporate Account clients in an accurate and timely manner.

Position Responsibilities

• Creation of documents (booklets, contracts, etc.) required as a result of a New Issue (routine and complex) using the master application (30%)
• Process amendments or inquiries (routine and complex) by updating the same type of documentation (45%)
• Posting documents in different systems (5%)
• Develop non-standard contract language when necessary while maintaining standard wording and meeting legislative requirements
• Manage multiple new issues, amendments, inquiries, and same-day rush requests to meet target dates
• Compare systems and documents to reduce risks for clients and Manulife (5%)
• Work directly with clients, consultants and RGO to address feedback on newly produced documents as needed
• Identify opportunities for process improvements using lean methodology and contribute to departmental goals (5%)
• Provide question support to peers (10%)
• Translations of English documents (percent included in the New Issue and Amendments for Montreal)
• Contribute to driving employee engagement by cultivating a high-performing culture
• Commit to financial efficiency and continuous improvement targets as required
• Commit to improving cNPS (customer) scores based on overall CX goals

Required Qualifications

• Bilingual (French & English) is required — the successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec

Preferred Qualifications

• Solid knowledge of group benefits plan structure and complexities of Client Group Options
• Understanding of the needs of Plan Design customers, including plan sponsors, advisors, RGOs and other operational departments
• Understanding of functions and services performed by other admin areas
• Strong skills in customer service and great attention to detail
• Demonstrated judgment and decision-making skills
• Knowledge of legal contract language and what we can and cannot write in a contract or member booklet
• Flexible, creative and responsive to customer needs while ensuring Manulife follows CHLIA Guidelines
• Demonstrates confidence and resilience in everyday situations
• Positively impacts team and inter-departmental relationships, works to resolve conflicts
• Quality goals of 98% accuracy on completion of training

When you join our team

• We’ll empower you to learn and grow the career you want
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words
• As part of our global team, we’ll support you in shaping the future you want to see

#LI-HYBRID

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider. To learn more, visit manulife.com

Manulife is an Equal Opportunity Employer

We embrace diversity and strive to attract, develop and retain a workforce that is diverse and inclusive. We administer all practices without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex, sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by law. A Human Resources representative will assist with reasonable accommodations during the application process. To request accommodation, contact [e-mail]

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between $44,775 CAD and $74,625 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. Actual salary will vary based on market and job-related factors. Eligible employees may participate in incentive programs tied to performance.

Manulife offers benefits including health, dental, mental health, vision, disability, life and AD&D insurance, retirement savings plans, and paid time off. For U.S. roles, contact [e-mail] for U.S.-specific PTO information.