Enable job alerts via email!

Bilingual Disability Claims Coordinator

Co-operators

Regina

Hybrid

CAD 45,000 - 55,000

Full time

8 days ago

Job summary

A leading financial services cooperative in Regina is seeking a Bilingual Disability Claims Coordinator to handle claim registration and support clients in both English and French. The ideal candidate has experience in insurance claims and excels in communication. Flexible work options and comprehensive training opportunities are offered.

Benefits

Training and development opportunities
Flexible work options
Health and wellness programs
Volunteer opportunities

Qualifications

  • 1-2 years of experience in group or individual insurance benefits or claims.
  • Proficiency in both English and French is essential.
  • Successful client service experience focusing on information accuracy.

Responsibilities

  • Complete registration of Early Intervention, Weekly Indemnity, and Long Term Disability Claims.
  • Verify eligibility by collecting billing information and contacting employers.
  • Answer calls on Group Disability Claims and Individual EDGE claims toll-free line.

Skills

Bilingual (English and French)
Time management
Communication skills
Client relationship building

Education

Post-secondary technical diploma
Medical Language certificate

Tools

LOMA 280
LOMA 290

Job description

Join to apply for the Bilingual Disability Claims Coordinator role at Co-operators

2 days ago Be among the first 25 applicants

Join to apply for the Bilingual Disability Claims Coordinator role at Co-operators

Direct message the job poster from Co-operators

Talent Acquisition Advisor@ Co-operators, Ex-Amazon, technical recruiter with 9 years of experience

Company : CLIC

Department : Group Benefits-Disability

Employment Type : Regular Full-Time

Work Model : Hybrid

Language : Bilingualism in English and French is required.

Additional Information : This / these role(s) is / are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs.

The Disability Claims Coordinator completes the claim registration process including information and eligibility verification on all new claims for Group Early Intervention, Short Term Disability and Long-Term Disability and Individual EDGE claims. This positions also supports the Disability Case Managers by answering the Group Disability and Individual EDGE Individual Disability toll free line, processing, recording and following up on payments, and other administrative work including sending, sorting and processing communications.

How You Will Create Impact

  • Complete registration of Early Intervention (EI), Weekly Indemnity (WI), Long Term Disability (LTD) Claims and Individual Disability EDGE claims.
  • Verify eligibility by collecting billing information from the employer and premium admin, contacting employer, employee, Third Party Administrators (TPAs) and other group departments for additional information as necessary.
  • Establish the date of loss, disability cause and other qualifying data, contacting employers / TPAs, physicians / other treatment providers, and employees to ensure that accurate data is collected regarding the absence from work and other details regarding claim.
  • Determine if claim is a potential claim or a recurrent claim based on receipt of prior information and by reviewing recurrent provision and prior claim history for same diagnosis.
  • Responsible for answering calls (approximately 10-15 per day) on the Group Disability Claims and Individual EDGE claims toll free line from Employers, Employees, Third Party Administrators and Treatment Providers.
  • Initiate calls to physicians, claimants, government agencies and third-party administrators to follow up on required information for the disability file.
  • Issue stop payments and reissue benefit payments in the event of lost or incorrect payment information.
  • Review and send letters to claimants for Disability Case Managers as requests are submitted and as per the agreed upon mailing procedures for the applicable plan sponsor.

How You Will Succeed

  • You remain focused and optimistic in the pursuit of a goal, despite barriers, until the objective is achieved and effectively manage your time in the quest of client satisfaction.
  • You leverage information about client’s needs and situations to qualify sales opportunities and exhibit strong communication skills that allow you to clearly convey messages.
  • You are committed to continuous improvement and building productive client relationships to exceed client expectations.
  • You’re an effective team player and provide guidance to support the development of your peers.
  • To Join Our Team

  • 1-2 years’ experience in group or individual insurance benefits / claims or related.
  • Completion of post-secondary technical diploma, Medical Language certificate is an asset.
  • LOMA 280 & LOMA 290.
  • Successful client service experience with a focus on information accuracy and quality.
  • Lean White Belt Certified.
  • Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.
  • What's in it for you?

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Volunteer opportunities to give back to your community.
  • Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Finance and Sales

    Referrals increase your chances of interviewing at Co-operators by 2x

    Sign in to set job alerts for “Claims Coordinator” roles.

    Regina, Saskatchewan, Canada 21 hours ago

    Casual Administrative Assistant - Broadview, Grenfell, Kennedy, Kipling and Whitewood Areas

    Emerald Park, Saskatchewan, Canada 1 month ago

    Patient Coordinator - Regina Lakeview Dental Centre

    Regina, Saskatchewan, Canada 13 hours ago

    Casual Administrative Assistant - Indian Head, Lajord Colony, McLean, Milestone, Montmartre, QuAppelle, Sedley, Vibank and Wolseley Areas

    Casual Administrative Assistant - Balcarres, Cupar, Fort Qu Appelle, Kelliher, Lemberg, Lipton, Neudorf and Southey Areas

    White City, Saskatchewan, Canada 2 weeks ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    Get your free, confidential resume review.
    or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

    Similar jobs