Bilingual Disability Claims Analyst, Group Insurance

Royal Bank of Canada; Sherbrooke; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A national bank is seeking a Bilingual Disability Claims Analyst to manage disability claims in a collaborative environment. The role involves adjudicating claims while delivering excellent client service and ensuring compliance with policies and procedures. Candidates must be bilingual in French and English, possess strong analytical skills, and have post-secondary education in a relevant field. The position offers competitive salary and benefits with a commitment to inclusion and diversity.

Benefits

Flexible work/life balance options

Comprehensive benefits program

Career development programs

Competitive pay

Qualifications

• Bilingualism is required for serving clients and colleagues.
• Strong decision-making skills and the ability to multitask are essential.
• Experience in managing sensitive information with confidentiality.

Responsibilities

• Adjudicate and manage disability claims adhering to policies.
• Provide exceptional client service and communicate decisions transparently.
• Ensure compliance with regulatory requirements while managing caseloads.

Skills

Bilingualism (English and French)

Analytical skills

Customer service

Education

Post-secondary education in healthcare or related field

Job description

What is the opportunity? The role is available in the following provinces : Quebec, Ontario, New-Brunswick, Nova Scotia, Alberta, Manitoba and Prince Edward Island.As a Bilingual Disability Claims Analyst you will adjudicate and manage disability claims in a team-oriented, multi-disciplinary, and digital environment. You will be responsible for ensuring claims are recertified and paid in accordance with policy and unit procedures, while delivering superior client service. You will be required to apply appropriate risk management strategies which impact the company’s financial results, reputation and regulatory risks, client relationships, and business retention.

What will you do?

Adjudicate claims by utilizing a multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication, while complying with policy provisions, procedures and regulatory requirements

Provide the highest level of customer service and manage reputational risk

Manage a large caseload of disability claims, calculate benefit payments andimplement claims management and return to work strategies, where warranted

Professionally communicate approval or denial decisions to clients

Given the very sensitive nature of the information gathered in the adjudication process, extreme care must be exercised in the handling of a claim in order to guard against any breach of confidentiality

Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close

What will you need to succeed?

Must-have

Post-secondary education, preferably in healthcare or related field, or related work experience

Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and / or employees across Canada with English and French speaking needs.

High level of writing in French and English

Strong analytical, critical thinking and decision-making skills, with the ability to multitask and balance multiple goals and priorities

Excellent customer service and telephone skills with the ability to communicate complex and difficult information with professionalism and empathy, including phone calls with client who may be emotional or have mental health conditions

Ability to work independently in a structured environment, with proven time management, organizational and problem-solving skills

Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)

Nice-to-have

Ability to effectively manage change

Proven disability claims experience, ideally in Group Disability Claims

What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A Total Rewards program that includes flexible benefits, work / life balance and career development programs and investment and retirement savings plans

Competitive pay and high-earning potential

All the tools, training, and team support you need to grow your career

Flexible work / life balance options

Sophisticated RBCI software tools to boost your productivity

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager. Job Skills Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations Additional Job Details

Address :

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR : MISSISSAUGA

City : MISSISSAUGA

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform : INSURANCE

Job Type : Regular

Posted Date : 2025-07-15

Application Deadline :

2025-07-31 Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above I nclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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