Bilingual Disability Claims Analyst, Group Insurance

0000050824 RBC Life Insurance Company; Calgary; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance provider is seeking a Bilingual Disability Claims Analyst. In this role, you will adjudicate and manage disability claims while delivering superior client service. The ideal candidate must be bilingual in English and French, possess strong analytical and customer service skills, and have a background in healthcare. This full-time position offers competitive salary and flexible work arrangements.

Benefits

Flexible benefits

Career development programs

Competitive salary

Flexible work arrangements

Qualifications

• Post-secondary education in healthcare or related fields, or equivalent work experience.
• Bilingualism in English and French, with high-level writing skills in both languages.
• Strong analytical, decision-making, and multitasking skills.
• Excellent customer service and communication skills.

Responsibilities

• Adjudicate claims using a multidisciplinary model adhering to policies.
• Provide high-level customer service and manage reputational risk.
• Handle a large caseload of disability claims and calculate benefit payments.
• Communicate approval or denial decisions professionally to clients.

Skills

Bilingualism in English and French

Analytical skills

Customer service skills

Decision-making skills

Multitasking skills

Education

Post-secondary education in healthcare or related fields

Job description

Job Description

What is the opportunity? The role is available in the following provinces: Quebec, Ontario, New Brunswick, Nova Scotia, Alberta, Manitoba, and Prince Edward Island. As a Bilingual Disability Claims Analyst, you will adjudicate and manage disability claims in a team-oriented, multi-disciplinary, and digital environment. You will ensure claims are recertified and paid according to policy and procedures, while delivering superior client service. You will also apply risk management strategies impacting the company's financial results, reputation, regulatory compliance, client relationships, and business retention.

What will you do?

• Adjudicate claims using a multidisciplinary model to ensure objective, fair, and thorough assessment, complying with policies and regulations.
• Provide high-level customer service and manage reputational risk.
• Handle a large caseload of disability claims, calculate benefit payments, and implement claims management and return-to-work strategies.
• Communicate approval or denial decisions professionally to clients.
• Handle sensitive information with care to prevent breaches of confidentiality.
• Build rapport and communicate effectively with team members, stakeholders, and partners throughout the process.

What will you need to succeed?

• Post-secondary education in healthcare or related fields, or equivalent work experience.
• Bilingualism in English and French, with high-level writing skills in both languages.
• Strong analytical, decision-making, and multitasking skills.
• Excellent customer service and communication skills, especially with emotionally distressed clients or those with mental health conditions.
• Ability to work independently, managing time and problems effectively.
• Ability to meet technological and confidentiality requirements (e.g., private workspace, reliable internet).

Nice-to-have

• Ability to manage change effectively.
• Experience in disability claims, particularly group disability claims.

What's in it for you?

• Opportunity to grow in a supportive environment with flexible benefits, work/life balance, and career development programs.
• Competitive salary with high earning potential.
• Tools, training, and support for career advancement.
• Flexible work arrangements.
• Access to advanced RBC software tools to enhance productivity.

Additional Details

• Location: Meadowvale Business Park, 6880 Financial Dr, Mississauga, Canada
• Work hours: 37.5 per week
• Employment type: Full-time, salaried
• Posting date: 2025-07-15
• Application deadline: 2025-07-31, 11:59 PM

RBC is committed to diversity and inclusion, fostering a respectful and supportive workplace for all employees.