Bilingual Disability Case Manager (LTD)

iA Financial Group; Quebec; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading financial services company is seeking two Disability Case Managers in Quebec. In this role, you will process both short and long-term disability claims, conducting interviews and developing case management plans. Ideal candidates should possess post-secondary education in health professions and excellent bilingual communication skills, as this role requires frequent interactions across Canada. Join a dynamic team and enhance your career in a stimulating environment.

Qualifications

• 2-3 years of related experience in disability claims management.
• Ability to work independently in a fast-paced environment.
• Knowledge of occupational health & safety and medical terminology is an asset.

Responsibilities

• Process short and long-term disability claims to determine eligibility for benefits.
• Conduct detailed telephone interviews to gather pertinent information.
• Develop and implement case management plans.
• Determine gradual return-to-work plans.
• Communicate effectively with policyholders and health professionals.
• Maintain participant files in the system.

Skills

Customer service orientation

Strong organizational skills

Analytical skills

Problem-solving skills

Bilingual communication (English and French)

Education

Post-secondary education in nursing, health professions, or related fields

Job description

Other Possible Location(s):

• Montreal, Quebec
• Toronto, Ontario

Group Life & Disability Claims/Permanent/Toronto or Montreal/Remote or Hybrid/Desired start date: As soon as possible

Do you want to make impactful decisions daily? Would you like to work with a passionate team in a challenging environment? Are you curious and love to learn something new every day? We are looking for two (2) Disability Case Managers to join our close-knit team!

Reporting to the Manager, Group Life and Disability Claims, you will be responsible for processing short and long-term disability claims to determine eligibility for benefits, relying on medical reports, policies, and procedures.

More specifically, you will:

• Assess disability claims and determine eligibility for benefits via telephone interview, considering medical information and contractual provisions, and pursuing additional information as needed;
• Conduct detailed telephone interviews to gather pertinent medical and non-medical information;
• Develop and implement a case management plan;
• Assess non-medical factors and functional limitations that may influence disability duration and facilitate return-to-work in collaboration with a rehabilitation team;
• Determine gradual return-to-work plans in collaboration with physicians, participants, and policyholders as needed;
• Communicate with policyholders, participants, health professionals, service providers, and government entities via various communication channels, managing difficult calls when necessary;
• Maintain participant files in the system;
• Assist with special projects.

Your career path includes:

• Post-secondary education in nursing, health professions, or related fields, with 2-3 years of related experience;
• Customer service orientation;
• Strong organizational, analytical, and problem-solving skills, with the ability to work independently;
• Positive attitude and ability to thrive in a fast-paced, demanding environment;
• Ability to meet multiple deadlines;
• Adaptability and flexibility;
• Knowledge of occupational health & safety and medical terminology (asset);
• Ability to work in a multifunctional team environment;
• Excellent bilingual (English and French) communication skills, both oral and written, due to frequent interactions across Canada.

If you're eager to grow your career in a stimulating environment where you can apply your analytical and client service skills, apply today!

Invest in your talent by joining our team

Discover why many choose iA!

Company Overview

iA Financial Group, with over 10,000 employees, has earned the trust of more than five million clients and 50,000 advisors. We manage over $235 billion in assets and are a key player in the financial services industry in Canada and the U.S. Our success stems from investing in our people and industry leaders, fostering innovation for over 130 years.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

We celebrate diversity and strive to provide an inclusive workplace for all, regardless of ethnicity, nationality, language, religion, gender, sexual orientation, age, marital status, family situation, or disability.

If you need assistance during the recruitment process, please contact us. We are happy to help.