Bilingual Disability Case Manager

Manulife Insurance Malaysia; Quebec; Hybrid; CAD 51,000 - 86,000; Full time

Job summary

Join Manulife’s Canadian Disability team as a Bilingual Disability Case Manager in a fully remote role. Support members through their recovery journey by assessing claims, managing caseloads, and making impactful decisions. Exceptional communication and analytical skills are vital as you engage with members and provide support during challenging times.

Benefits

Customizable health, dental, and mental health benefits

Short- and long-term disability insurance

Generous paid time off program

Pension and share ownership plan with employer matching

Qualifications

• Fully bilingual (French/English) required.
• Post-secondary diploma, CEGEP, or bachelor's degree in a healthcare program.
• Comfortable handling calls and making decisions under deadlines.

Responsibilities

• Proactively manage a dedicated caseload and ensure compliance with service level agreements.
• Assess claims based on contractual and medical information.
• Collaborate with plan sponsors and treatment providers.

Skills

Bilingual (French/English)

Telephonic communication

Critical thinking

Analytical skills

Organizational skills

Education

Post-secondary diploma or bachelor's degree in healthcare

Job description

Bilingual Disability Case Manager page is loaded

Bilingual Disability Case Manager

Apply locations CAN, Quebec - Full Time Remote CAN, Ontario - Full Time Remote CAN, Nova Scotia - Full Time Remote CAN, New Brunswick - Full Time Remote CAN, Manitoba - Full Time Remote time type Full time posted on Posted Yesterday time left to apply End Date: September 1, 2025 (30+ days left to apply) job requisition id JR25050654

Join Manulife’s Canadian Disability and Group Life team as a Bilingual Disability Case Manager and experience the flexibility of a 100% remote position. In this vital role, you will support plan members across Canada, guiding them through their journey of illness, recovery, and return to work. Your responsibilities will include providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce. You will use your critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and optimally handle your daily tasks. Strong telephonic communication skills are essential as you connect with plan members and make impactful decisions.

Your education and experience will help our hiring team in identifying the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Sho rt-Term Disability (STD), or Long-Term Disability (LTD) claims .

Position Responsibilities:

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.

• Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner.

• Assessing claims based on contractual, medical, and vocational barriers.

• Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready.

• Writing letters to communicate pertinent benefit related information based on analytical reasoning.

• Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members including delivering difficult claims related decisions.

Qualifications:

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.

• A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience.

• Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.

• Knowledge of disability management and/or group benefits is an asset.

• A background in a health-related field is advantageous .

• Comfortable and skilled in handling both incoming and outgoing calls.

• Excellent organizational and prioritization skills are critical for handling diverse tasks.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see .

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

CAN, Quebec - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$51,375.00 CAD - $85,625.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us.It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions. Recent awards include:

2024 Gallup Exceptional Workplace Award Winner

Manulife Named one of Forbes World’s Best Employers 2023

Best Companies to Work for in Asia 2023

We’ve been recognized as one of Canada’s Top 100 Employers (2024)

Manulife included in Bloomberg’s 2023 Gender-Equality Index

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Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/ .