Bilingual Directory Assistance Representative

Nordia; Moncton; On-site; CAD 125,000 - 150,000; Full time

Job summary

Join a dynamic team at a leading telecommunications provider as a bilingual directory assistance agent. This role is perfect for those who excel in customer service and possess strong communication skills. You'll assist callers with directory inquiries and emergency services while working in a supportive environment that prioritizes employee well-being. Enjoy competitive pay, comprehensive benefits, and the opportunity to thrive in a vibrant workplace. If you're ready to make a difference and grow your career, this position is an excellent fit for you!

Benefits

Competitive Salary

Night Premium

Weekend Premium

Fully Paid Training

Comprehensive Benefits Plan

Qualifications

• Fluently bilingual with excellent communication skills.
• Ability to multi-task in a computerized environment.

Responsibilities

• Provide directory assistance and emergency call forwarding.
• Listen actively to clarify requests and provide accurate information.

Skills

Bilingual (English and French)

Customer Service

Communication Skills

Multi-tasking

Attention to Detail

Education

High School Diploma or Equivalent

Job description

Overview

Do you have excellent listening skills and the ability to multi-task? If you have a genuine desire to help others and are looking for a career entirely focused on customer service, then we have an excellent opportunity for you with the Nordia Moncton team.

As a bilingual directory assistance agent, you will be responsible for providing support to all users of the network covered by Canada's leading residential telecommunications provider. This is an ideal position for someone with excellent communication skills and the ability to provide clear and accurate information.

What we offer:

• A competitive salary of $18.65/hour (includes a bilingual bonus of $3.00/hour of work);
• A night premium of $1.50/hour and a weekend premium of $0.25/hour;
• An exceptional work environment: bright, spacious, relaxation areas, gym, games room and more;
• Fully paid training - we take the time to support you to ensure your success;
• Complete benefits plan after six (6) months of service, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services.

Responsibilities

Your typical day:

• Answer calls and provide the following services:
  • Directory assistance (411);
  • International call transfer (0);
  • Emergency call forwarding (911).
• Perform various tasks simultaneously such as:
  • Listen actively to the request and question, as needed, to clarify what is being sought;
  • Do a search in the computerized application and take note of the information in the required fields.
• Demonstrate rigour in the respect of the various objectives and procedures established;
• At all times, offer courteous and professional service and support in line with the expected quality standards;
• When necessary, identify and communicate irregular situations.

Qualifications

What you need to succeed:

• Eligibility criteria:
  • Be available to work full-time Monday to Sunday, 7:00 a.m. to 11 p.m. Atlantic time – please note that, as a 24/7 business line, you may be required to work night shifts (11 p.m. to 7:00 a.m.) depending on business needs;
  • Reside near the Nordia Moncton centre to be able to commute every work day;
  • Fluently bilingual (English and French) with excellent oral and written communication skills, to be able to communicate effectively with callers and professionals across Canada.
• Typing speed of 30 words/minute;
• Ability to multi-task in a computerized environment;
• Excellent communication skills - You can express yourself clearly and concisely;
• Excellent attention to detail and a genuine desire to help others - customer service and problem-solving are your strengths!
• High school diploma or equivalent;

Training start date: June 16th

Why Nordia?

People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry. According to the most recent internal survey, the team members confirm it: 84% of Nordia’s employees would recommend Nordia as an employer to their family and friends! We are also on Waterstone's prestigious list of Canada's Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala.

Want to know more about our career opportunities and what makes Nordia the best place to work? Click here to learn more!

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