Bilingual Debt Recovery Account Manager

Information Services Corporation ISC; Montreal; On-site; CAD 93,000 - 110,000; Full time

Job summary

A customer service solutions provider in Montreal is seeking a Bilingual Debt Recovery Account Manager to manage collections and communicate with customers. This role focuses on reconciliating accounts and meeting collection targets. The ideal candidate is bilingual in French and English with strong communication skills and multitasking abilities. Competitive benefits and a supportive corporate culture offered.

Benefits

Access to learning opportunities

Competitive benefits package

Recognition programs

Qualifications

• 1-2 years of experience considered an asset but not required.

Responsibilities

• Communicating with customers via email and phone calls.
• Sending and receiving various documents to update accounts.
• Finding solutions and arranging payments.
• Meeting call and collection targets weekly.
• Completing skip tracing tasks as needed.
• Communicating account updates with clients.

Skills

Bilingual in French and English

High level of communication skills

Ability to multitask

Knowledge of computer software

Tools

Microsoft Office

Softphone applications

CRM systems

Job description

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Company Website : https://www.uplevel.ca/

Status : Permanent, Full-time

Job Close Date : Open until Filled.

We are UPLevel, a supporting business provider that delivers services of customer care, member care, financial care, collateral management, and growth care. We provide outbound support, due diligence, and document processing services. We aim to surprise clients with best-in-class performance and better service than they imagined, one conversation at a time.

We are looking for a Bilingual 1st Party Collection Agent (internally referred to as Debt Recovery Account Manager), to help grow our business and contribute to our future.

Please note : This opportunity is seeking candidates interested and available to work at least 2 shifts per week from 11:00 a.m. - 7:30 p.m. The remaining shifts will be from 8:30 a.m. - 5:30 p.m., Monday through Friday.

As a Debt Recovery Account Manager, you will focus on reconciling accounts under 60 days delinquent as 1st party collections. Reporting to the Manager, Debt Recovery, responsibilities include:

• Communicating with customers via email and phone calls.
• Sending and receiving various documents to update accounts.
• Finding solutions and arranging payments.
• Meeting call and collection targets weekly.
• Completing skip tracing tasks as needed.
• Communicating account updates with clients.

What you’ll need :

• Bilingual in French and English.
• High level of communication skills.
• Ability to multitask.
• Knowledge of computer software like Microsoft Office, softphone applications, and CRM systems.
• 1-2 years of experience considered an asset but not required.

What we offer :

We believe in progress with purpose.

• Best-in-class performance and service levels.
• Exceptional customer care.
• Multi-language client support.

We support your growth.

• Access to thousands of learning opportunities for personal and professional development.

We care about people.

• Award-winning corporate culture.
• Competitive benefits package.
• Recognition programs.

Help us deliver exceptional customer care, one conversation at a time. If interested, please apply. We thank all candidates for their interest; only those selected for the next steps will be contacted.

A little more about us :

UPLevel is a subsidiary of ISC (TSX: ISC). ISC is the leading provider of registry and information management services for public data and records. We excel at delivering value to government, industry, and community, and are the partner of choice for solutions across the information management spectrum.

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industries: Information Services

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Pointe-Claire, Quebec, Canada — 2 weeks ago

Montreal, Quebec, Canada — CA$110,000.00

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