Bilingual CX Agent - AI Trainer

Mercor; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

On‑site parking

Healthcare and vision/dental coverage

Team events and career growth

Job summary

Mercor in Toronto is seeking a Data Analyst to drive data‑driven decision‑making, optimize business performance, and shape the strategic direction of our gaming brands. You will collaborate with cross‑functional teams in a creative, fast‑paced environment and learn the gaming domain as you contribute from day one.

You will analyze economies and metrics, forecast the impact of changes on players, revenue, and retention, and support CRM configurations for campaigns and feature rollouts.

Qualifications

• Bachelor’s degree in Statistics, Maths, Engineering, Economics, or another quantitative field.
• 4–5+ years in similar analytical roles.
• Proficient in SQL and experience with complex data queries.
• Strong analytical and problem‑solving capabilities and attention to detail.
• Excellent communication skills, with the ability to simplify complex data into actionable insights.

Responsibilities

• Economy and Metrics Insight: Analyze game economies and metrics to understand interdependencies and drive data‑informed decisions.
• Develop models to forecast the impact of changes on player behavior, retention, and revenue.
• Financial and Data Analysis: Conduct financial performance evaluations, revenue forecasting, and cost optimization analyses.
• Analyze large datasets to uncover actionable trends in player behavior and game performance.
• Performance Monitoring: Track key business metrics to assess the effectiveness of gaming products/features/events, marketing campaigns, and revenue‑generating initiatives.
• Take corrective actions as needed based on performance insights.
• Operational Configurations: Manage and execute hands‑on configurations within CRM and other operational systems to support marketing campaigns, player segmentation, and feature rollout.
• Initiatives to Improve Main Metrics: Collaborate with the team to optimize acquisition, retention, and monetization strategies using data‑driven insights.
• Product Development Support: Provide recommendations to enhance game features and in‑game economies based on analytical findings.

Skills

Analytical thinking

Problem-solving

Attention to detail

Communication skills

Education

Bachelor’s degree in Statistics, Maths, Engin­­eering, Economics or other quantitative field

Tools

SQL

PowerBI

R

SAS

Job description

Data Analyst

Are you passionate about creating immersive and cutting‑edge online applications? Do you want to join a culture of creativity and collaboration? If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team. No prior gaming experience needed, you will learn this.

You will be in a critical position driving data‑driven decision‑making, optimizing business performance, and shaping the strategic direction of the gaming brands role within the company!

• Bachelor’s degree in Statistics, Maths, Engineering, Economics, or another quantitative field
• 4-5+ years in similar analytical roles
• Proficient in SQL and experience with complex data queries
• Strong analytical and problem - solving capabilities and attention to detail
• Excellent communication skills, with the ability to simplify complex data into actionable insights

Main Responsibilities:

• Economy and Metrics Insight: Analyze game economies and metrics to understand their interdependencies and drive data‑informed decisions.
• Develop models to forecast the impact of changes on player behavior, retention, and revenue.
• Financial and Data Analysis: Conduct financial performance evaluations, revenue forecasting, and cost optimization analyses.
• Analyze large datasets to uncover actionable trends in player behavior and game performance.
• Performance Monitoring: Track key business metrics to assess the effectiveness of gaming products/features/events, marketing campaigns, and revenue‑generating initiatives.
• Take corrective actions as needed based on performance insights.
• Operational Configurations: Manage and execute hands‑on configurations within CRM and other operational systems to support marketing campaigns, player segmentation, and feature rollout.
• Initiatives to Improve Main Metrics: Collaborate with the team to optimize acquisition, retention, and monetization strategies using data‑driven insights.
• Product Development Support: Provide recommendations to enhance game features and in‑game economies based on analytical findings.

Nice to have:

• Experience with PowerBI and familiarity with statistical tools and models (R, SAS)

Benefits

• Benefits including extended healthcare, dental care, vision care, and disability insurance
• On‑site parking
• Exciting projects using cutting‑edge technologies and collaborative and supportive work environment
• Opportunities for career development, growth and advancement
• Fantastic company events and On‑site leisure facilities
• This position is onsite every day Monday to Friday