Bilingual Customer Traveling Trainer

The Reynolds and Reynolds Company; Montreal; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading technology firm in Montreal is seeking a Bilingual Customer Traveling Trainer. This entry-level, full-time position involves extensive travel to provide on-site training and support for the Reynolds system. The ideal candidate should hold a college diploma, be fluent in both French and English, and possess strong problem-solving and communication skills. Join us in this dynamic role to enhance customer experiences and support service delivery.

Qualifications

• Exceptional communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Outgoing, friendly personality.

Responsibilities

• Provide in-person, on-site training and customer support.
• Prepare for installations using company equipment.
• Travel to dealership sites individually and with a team.

Skills

Problem-solving skills

Communication skills

Organizational skills

Multitasking ability

Fluent in French and English

Education

College diploma or university degree

Job description

Join to apply for the Bilingual Customer Traveling Trainer role at The Reynolds and Reynolds Company

Job Description

As an Entry Level Traveling Customer Trainer, you will travel to our customers to assist them in transitioning smoothly to the Reynolds and Reynolds system. Your responsibilities include providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when not working from a home office, with equipment supplied by Reynolds.

Primary Responsibilities

• Work from the home office during virtual weeks (15-25%)
• Prepare for installations using company equipment (15-30%)
• Communicate with internal teams
• Assist with remote training and additional services as needed
• Complete administrative tasks such as reports and weekly updates
• Travel to dealership sites individually and with a team (75-85%)
• Meet with dealership management to understand their needs
• Configure solutions and training based on business requirements
• Train and support customer personnel on software
• Troubleshoot issues, diagnose, resolve, or escalate problems
• Monitor workload and prioritize responsibilities
• Share knowledge and train team members
• Engage in learning, growth, and development activities

Qualifications

• Ability to travel up to 80% of the time
• Ability to travel to the U.S. for company-paid training
• Problem-solving skills and ability to train customers on software

Working Conditions

• Driving company vehicles and occasional airfare travel; sitting 1-4 hours
• Presenting, requiring standing, sitting, and using a pointer
• On-site visits may involve standing up to 8 hours, bending, squatting, climbing stairs, and lifting arms
• Packing, lifting, and carrying luggage up to 50 lbs (discretionary), 15 minutes to 1 hour daily
• Looking at a computer screen up to 8 hours, typing up to 6 hours

Prior Experience

• Exceptional communication and organizational skills
• Ability to multitask in a fast-paced environment
• Outgoing, friendly personality
• Strong written and verbal communication skills

Requirements

• Ability to travel 80% of the time
• Travel to the U.S. for company-paid training when necessary
• College diploma or university degree required
• Fluent in French and English

Additional Information

Position is entry level, full-time, in the Information Technology sector, with roles related to software development, motor vehicle manufacturing, and advertising services.

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