Bilingual Customer Success Manager (Remote)

Softchoice; Montreal; Remote; CAD 70,000 - 100,000; Full time

Job summary

A leading IT solutions provider is seeking a Bilingual Customer Success Manager to enhance customer experiences and drive retention. The role involves managing customer relationships, supporting seamless service delivery, and collaborating with internal teams to achieve customer goals. Ideal candidates will have a strong background in customer success and excellent communication skills in both English and French.

Qualifications

• 5+ years in a customer-facing role.
• Experience in a tech-driven environment.
• Fluency in English and French preferred.

Responsibilities

• Manage onboarding and conduct monthly meetings.
• Monitor customer relationships and predict challenges.
• Drive customer retention and identify growth opportunities.

Skills

Customer Success

Communication

Problem Solving

Relationship Management

Job description

Bilingual Customer Success Manager (Remote)

Join to apply for the Bilingual Customer Success Manager (Remote) role at Softchoice.

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. We support moving to the cloud, building the workplace of tomorrow, and making smarter technology decisions, helping our clients succeed.

The impact you will have:

Your passion is customer success! As a Customer Success Manager, you will ensure a great customer experience throughout their lifecycle. You will understand their business, strategy, and key initiatives to help them achieve their objectives and desired outcomes.

What you'll do:

• Provide insights to help customers achieve their goals
• Collaborate with teams for seamless service delivery
• Manage onboarding, conduct monthly meetings, and business reviews
• Monitor customer relationships, predict challenges, and offer solutions
• Build Customer Success Plans and help customers meet their goals
• Drive customer retention, adoption, and growth
• Identify expansion opportunities based on customer needs
• Represent the 'voice of the customer' internally
• Support delivery teams with online services, contract issues, and escalations

What you'll bring:

• 5+ years in a customer-facing role
• Familiarity with IaaS, recurring revenue models, and Customer Success importance
• Experience supporting customers in a tech-driven environment
• Knowledge of SLO, SLA, KPI is a plus
• Ability to identify growth opportunities
• Understanding of service delivery processes
• Strong communication skills with C-level stakeholders
• English and French fluency preferred

Additional notes:

We encourage diverse applications, including those returning to work or transitioning careers. We value inclusion, culture, and benefits, and provide accommodations during the hiring process. Softchoice is an equal opportunity employer committed to diversity and inclusion.