Bilingual Customer Success Manager - EV & Real Estate

SWTCH Energy Inc.; Toronto; Hybrid; CAD 85,000 - 115,000; Full time

Job summary

SWTCH Energy Inc. is seeking a bilingual Customer Success Manager to manage a portfolio of named and shared accounts across real estate, multifamily, and commercial sectors.

You’ll drive value realization, adoption, and health across the customer journey, aligning customer goals with SWTCH’s EV charging and energy management platform. You’ll work with Product, Operations, and Support to resolve issues, lead onboarding, and deliver scalable value touchpoints through one-to-many programs, while

Qualifications

• 3+ years in Customer Success, Account Management, or a similar client-facing role (SaaS, Cleantech, Real Estate preferred).
• Bilingual English and French strongly preferred.
• Excellent written and verbal communication; able to explain platform features to non-technical owners and site managers.
• Proactive problem-solving mindset with ability to navigate challenges for customers.
• Data literacy and experience with CRM tools to track progress.

Responsibilities

• Build and maintain strong, long-term relationships with a portfolio of customers in real estate, multifamily, and commercial sectors.
• Own day-to-day success for named accounts and support pooled accounts to ensure a high-quality experience.
• Run scalable engagement programs (webinars, email campaigns, office hours, self-serve resources).
• Lead onboarding for new customers, ensuring smooth transition from sale to active charging operations.
• Act as the voice of the customer to influence product roadmap and surface trends.
• Conduct regular business reviews, communicate impact and usage insights, and drive ROI.
• Manage contract renewals and identify opportunities for account expansion.
• Monitor customer health metrics and adoption trends to mitigate churn.
• Maintain clear account notes and handoffs in CRM; contribute to playbooks and workflows.

Skills

Relationship management

Communication

Problem solving

Data literacy

Organizational skills

Team collaboration

Fluent English

Education

Bachelor's degree in Business or related field

Tools

CRM tools (Salesforce, Zendesk)

Excel

Job description

SWTCH Energy Inc. is seeking a bilingual Customer Success Manager to manage a portfolio of named and shared accounts across real estate, multifamily, and commercial sectors.

You’ll drive value realization, adoption, and health across the customer journey, aligning customer goals with SWTCH’s EV charging and energy management platform. You’ll work with Product, Operations, and Support to resolve issues, lead onboarding, and deliver scalable value touchpoints through one-to-many programs, while