Bilingual Customer Success Manager

Quadient; Vancouver; Hybrid; CAD 60,000 - 70,000; Full time

Job summary

An innovative company is seeking a Bilingual Customer Success Manager to enhance customer satisfaction and drive product adoption. This role focuses on building strong relationships with clients, ensuring their success with the company's solutions, and identifying upsell opportunities. You will collaborate with cross-functional teams to resolve issues and monitor customer health metrics. Join a dynamic environment that values empowerment and community, where your contributions will lead to meaningful impacts on customer experiences and business growth.

Benefits

Flexible Work

Learning Opportunities

Inclusive Community

Competitive Total Rewards

Wellbeing Support

Qualifications

• 1-2 years of experience in customer success or account management.
• Strong organizational and planning skills with a passion for customer engagement.

Responsibilities

• Drive customer value and ensure successful adoption of solutions.
• Build and maintain strong relationships with customers.

Skills

Customer Success Management

Account Management

Communication Skills

Problem Solving

Interpersonal Skills

Critical Thinking

Education

Bachelor's degree in technology, business administration, or finance

Tools

Salesforce

Freshdesk

Accounting Software (Sage Intacct, Netsuite, QuickBooks)

Job description

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Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. These connections make Quadient an exceptional place to grow your career, develop your skills, and make a real impact—helping our future-focused business lead the way in powering secure and sustainable connections through digital and physical channels.

Role Overview:

We are looking for a Bilingual Customer Success Manager to work with our loyal customers. Your primary mission is to drive customer value by ensuring successful adoption of our solutions, leading to high retention and expansion opportunities. You will build strong relationships, proactively address customer needs, and identify upsell opportunities to maximize account growth. Your goal is to enhance customer satisfaction, drive product adoption, and secure long-term renewals.

1. Lead renewal discussions to secure long-term customer commitments.
2. Build and maintain value-rich relationships with customers.
3. Ensure fast time-to-value for new customers and drive product adoption.
4. Work cross-functionally with support and engineering teams to resolve customer issues.
5. Manage expansion of products/services within the customer base.
6. Drive internal continuous improvement projects.
7. Identify upsell and expansion opportunities to grow accounts.
8. Monitor customer health and usage metrics to identify risks and opportunities.
9. Serve as a trusted advisor, providing strategic guidance to help customers achieve their goals.

Your Profile:

• Bachelor's degree in technology, business administration, or finance (preferred).
• 1-2 years of experience in customer success, account management, or implementations.
• Experience working for a SaaS company or startup is a plus.
• Basic knowledge of accounting.
• Passion for working with customers.
• Strong organizational and planning skills.
• Exceptional communication skills in English and French; additional languages are a plus.
• Strong interpersonal skills to establish rapport with customers and colleagues.
• Effective listening skills to understand customer needs.
• Critical thinking and problem-solving abilities.
• Ability to discuss and explain technical issues to non-technical audiences.

Bonus Points:

• Experience with accounting software such as Sage Intacct, Netsuite, QuickBooks, etc.
• Knowledge of software development cycle and basic troubleshooting.
• Experience with support software (e.g., Freshdesk) and CRM systems (e.g., Salesforce).
• CPA designation.

Salary Range: $60,000 - $70,000 CAD.

Quadient provides transparent salary ranges based on function, level, and scope, benchmarked against similar companies. Final offers depend on location, experience, and expertise.

Ready to lead the way? Apply now.

Rewards & Benefits:

• Flexible Work: Hybrid model combining office and remote work.
• Learning Opportunities: Access to global online training resources.
• Inclusive Community: Join our communities and philanthropy programs.
• Rewards: Competitive total rewards, wellness programs, and referral incentives.
• Wellbeing Support: Employee assistance programs for mental health.

Smart Work Approach: Flexible work environments designed to foster connection, collaboration, and innovation, whether on-site, hybrid, or remote.

Our Culture: Driven by values of Empowerment, Passion, Inspiration, and Community. We celebrate diversity and encourage authentic self-expression.

If you need accommodations during the interview process, contact us at [e-mail].

Quadient is an Equal Employment Opportunity Employer. We do not discriminate on any basis protected by law.