Bilingual Customer Success and Accounts Coordinator

Beyond Bilingual Inc.; Golden Horseshoe; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Success and Accounts Coordinator to enhance customer satisfaction and support accounting operations. This pivotal role involves ensuring excellent service delivery while fostering strong relationships with clients. The ideal candidate is a tech-savvy communicator fluent in both French and English, ready to contribute to a creative B2B technology agency focused on user experience. Join a dynamic team that values diversity and inclusivity, offering a supportive work environment with ample opportunities for growth and development.

Benefits

Comprehensive medical and dental benefits after 3 months

Low call volume

Free parking

3 weeks of vacation to start

Inclusive work environment

Qualifications

• Minimum of 2 years of experience in B2B customer support.
• Strong communication and interpersonal skills required.

Responsibilities

• Ensure excellent customer service and support the accounting department.
• Actively contribute to customer success initiatives.

Skills

Bilingual (French and English)

Customer Support

Communication Skills

Interpersonal Skills

Tech-Savvy

Job description

Bilingual Customer Success and Accounts Coordinator
Fulltime / Permanent

Location: Etobicoke - HYBRID (3 days in office and 2 days from home)
Hours: Monday - Friday: 9am – 5pm (1 hour lunch)
Salary: Up to $55,000

Client: Our client is a creative B2B technology agency that focuses on designing exceptional user experiences while providing personalized services for employee and sales incentive programs. Their mission is to provide exceptional results to their clients through unique management tools.

PERKS:

1. Comprehensive medical and dental benefits after 3 months (100% paid by employer).
2. Low call volume.
3. Free parking.
4. 3 weeks of vacation to start!
5. Our client celebrates diversity and is committed to creating an inclusive environment for all employees.

Job Description: This role is pivotal in ensuring excellent customer service, supporting the accounting department, and our overall customer success initiatives.

Responsibilities:

• Strong communication and interpersonal skills.
• Bilingual French and English - Spoken and written.
• Minimum of 2 years of experience in B2B customer support (service environment).
• Strong Team Player, with a keen eye for detail.
• Tech-Savvy Quick Learner: You're good with numbers and quickly learn new technologies.
• Empathetic Communicator: You're outgoing, empathetic, and can read the room—or the email.