Bilingual Customer Service - Work from Home - Flexible Schedule

Teladoc Health; Halifax; Hybrid; CAD 30,000 - 60,000; Part time

Job summary

A health services company in Halifax is seeking a Tier 1 Patient and Member Support Representative. In this role, you will manage customer interactions through calls, emails, and chats, ensuring high satisfaction levels. Requirements include bilingual communication in English and French, along with strong empathy and organizational skills. The position offers flexible scheduling and competitive pay at $24 CAD per hour.

Benefits

Flexible work schedule

Competitive hourly rate

Experience in healthcare and tech

Qualifications

• Exceptional empathy for engaging with members and patients.
• Adept at managing multiple priorities in a high-paced environment.
• Ability to adapt to new processes and thrive in a fast-paced workplace.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries.
• Ensure high customer satisfaction by resolving issues effectively.
• Provide information about Teladoc Health services.

Skills

Empathy

Organizational skills

Bilingual English and French

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenges effectively.

BENEFITS

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²
• Make your own flexible work schedule anytime :

Monday to Friday : 5 : 00AM-9 : 00AM EST

Thursday and Friday : 8 : 00PM-12 : 00AM EST

Saturday and Sunday : 5 : 00AM-10:30AM EST

Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling.

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement.