Bilingual Customer Service Representative - Technical

Moneris; Sackville; Hybrid; CAD 36,200 - 45,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits with health options

Hybrid work arrangements

Career development

Job summary

Moneris is seeking a Customer Experience role to support merchants with technical POS troubleshooting and service excellence. You will join a team with onboarding, growth paths, and a culture of collaboration, recognition, and inclusion.

The role offers hybrid work between Toronto or Sackville offices, with remote flexibility and training starting Sept 21, 2026. Salary range: $36,200–$45,000 base, with potential bonuses and commissions based on experience and business needs.

Qualifications

• 1+ year of customer service experience in a contact-center or similar environment.
• Fluent in French and English, written and spoken.
• Comfort with computer hardware and software (routers, modems, etc.).
• Ability to work rotating shifts, including evenings and weekends.

Responsibilities

• Provide technical support to merchant clients over the phone using user guides and internal knowledge.
• Respond to inbound service requests by phone, gathering info and resolving issues at first contact.
• Identify cross-sell opportunities by promoting Moneris products and services.
• Document customer interactions and outcomes in internal systems for compliance.
• Meet individual performance targets on productivity, quality, attendance, and feedback metrics.

Skills

Bilingual FR/EN

Customer service

Fast-paced environment

Shift flexibility

Tools

Router/Modem experience

Job description

The Opportunity

As part of the technical Customer Experience (CEx) team, you will provide customer‑service excellence to Moneris merchants, technical POS troubleshooting and support, and contribute to meeting overall customer‑service targets set by the department. You will also offer cross‑sell advice and promote additional products and services.

You will work within a structured training environment and collaborate closely with teammates and mentors from day one, playing a direct role in merchant satisfaction and retention within a culture that emphasizes collaboration, recognition, and inclusion. With formal onboarding and clear growth pathways, this opportunity is well suited for someone motivated to build expertise in customer experience and payment services.

Location: Toronto or Sackville office, balancing in‑office collaboration with remote flexibility.

Reporting Relationship: Report to the Team Lead, Customer Service.

Posting Type: Multiple openings for the upcoming hiring class starting September 21, 2026.

Salary Range: $36,200 – $45,000 (base). Total compensation may include variable or discretionary incentive components such as bonuses and commissions based on experience, education, skills, certifications, and other business needs.

Paid training will start on September 21, 2026.

What You'll Do

• Provide technical support to merchant clients over the phone, referencing company‑owned technical user guides, manuals, and the internal knowledge database.
• Respond to inbound service requests by telephone, gathering relevant information and resolving issues at first contact when possible.
• Identify and share cross‑sell and up‑sell opportunities by promoting Moneris products and services through established channels.
• Accurately document customer interactions and outcomes in internal systems to support compliance and reporting.
• Achieve individual performance targets aligned to productivity, quality assurance, compliance, attendance, and customer feedback metrics.

Required Qualifications

• 1+ year of customer service experience, preferably in a contact‑center environment.
• Fluency in French and English, both written and verbal.
• Experience with computer functionality, software and hardware (routers, modems, etc.).
• Strong attention to detail with the ability to work in a fast‑paced environment with changing priorities.
• Flexibility and ability to work rotating shifts, including evenings, overnight and weekends.

What You Get

• Comprehensive Total Rewards Program, including performance‑based bonuses, flexible benefits starting from day one, and choice of a health spending account (HSA) or personal spending account (PSA).
• Retirement planning support, with profit‑sharing programs including company match and a defined contribution pension plan.
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
• Recognition and rewards, with company‑wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers.

We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientations, and intersectional identities.

AI Disclosure: We may use AI‑enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity‑deserving groups (including racialised individuals, women, gender‑diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferable experience you bring, and how this will support your success in this role.