Bilingual Customer Service Representative, NBPDP

Medavie Inc.; New Brunswick; Remote; CAD 40,000 - 55,000; Full time

Job summary

Medavie Inc. is looking for a Bilingual Customer Service Representative in New Brunswick. In this role, you will assist customers over the phone while ensuring high-quality service. The position offers regular hours from Monday to Friday in a supportive environment that encourages personal and professional growth.

Qualifications

• Fluently bilingual in English and French, both written and verbal.
• Attention to detail with a high level of accuracy.
• Ability to work independently with minimal supervision.

Responsibilities

• Serve as the initial contact resolution for incoming calls.
• Educate customers about the program and follow up on issues.
• Handle sensitive issues to ensure customer satisfaction.

Skills

Communication

Customer Service

Attention to Detail

Listening

Education

High school diploma and one year post-secondary

Tools

Microsoft Office Suite

Job description

Bilingual Customer Service Representative, NBPDP page is loaded

Bilingual Customer Service Representative, NBPDP

Apply remote type Remote locations New Brunswick time type Full time posted on Posted Yesterday job requisition id R-254259

Position Type:

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

As a Bilingual Customer Service Representative, you will engage with customers over the phone, combining your expertise with a warm, friendly approach. Working within a contact center environment, you will ensure high call quality, timely responses, and consistent availability. Your proactive approach will help deliver an exceptional and reliable customer service experience.

No overnights or weekends!! Monday to Friday between 8am to 5pm AT (37.5 hours per week.)

Key Responsibilities:

• Serve as the initial contact resolution for incoming telephone calls

• Assess customer needs and address issues in a timely manner, (including appropriate customer follow up)

• Educate customers in understanding the program

• Provide superior customer service by being proactive in meeting customer needs

• Handle sensitive issues in order to ensure customer satisfaction, while demonstrating empathy and creativity

• Adhere to privacy guidelines following proper procedures

Qualifications:

• Exceptional listening skillsto understand customers' needs and determine the best course of action for resolution.

• Excellent communication skills and ability to explain complex issues clearly to customers.

• Attention to detail, strong organizational skillswith a high level of accuracy.

• A positive attitude and strong team player.

• Ability to work independentlywith minimal supervision.

• Thrives in a fast-paced office environment.

• Excellent customer service skillsto provide a great experience

Education:High school and one year post-secondary diploma or equivalent.

Computer Skills:

• Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision

• Accurate typing skills and a strong knowledge of PC software programs (particularly Microsoft office suite - Word and Excel)

Language Skills:

• Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages.

Security Clearance:

• In conjunction with our contract with the Federal Government, you will be required tohave Reliability Status Clearance (Enhanced Level B) through the Public Works and Government Services CanadaDepartment prior to your first day. This includes; Fingerprinting, Criminal Record Check and Credit Check.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [e-mail] .

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We're recognized as one of Canada's best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians.

About Us

Full careers. Full lives.

Medavie is a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 professionals, we exist to improve the wellbeing of Canadians so every life can be lived to the fullest.

We’re one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.

Join us to be there for Canadians — and achieve your full potential in a supportive and dynamic environment