Bilingual Customer Service Representative, NBPDP

Medavie; New Brunswick; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to improving the wellbeing of Canadians as a Bilingual Customer Service Representative. In this fulfilling role, you will engage with customers over the phone, providing exceptional service while navigating a fast-paced contact center environment. Your expertise in both English and French will enable you to educate and assist customers effectively. Enjoy a supportive work culture that values individuality and offers opportunities for growth. Experience a rewarding career where your contributions truly make a difference in the lives of others.

Qualifications

• Exceptional listening and communication skills to resolve customer issues.
• Strong organizational skills and attention to detail for accurate service delivery.

Responsibilities

• Serve as the initial contact for incoming telephone calls and resolve customer needs.
• Provide superior customer service and handle sensitive issues with empathy.

Skills

Listening Skills

Communication Skills

Organizational Skills

Customer Service Skills

Attention to Detail

Team Player

Independence

Education

High School Diploma

Post-Secondary Diploma

Tools

Microsoft Office Suite (Word, Excel)

Job description

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

As a Bilingual Customer Service Representative, you will engage with customers over the phone, combining your expertise with a warm, friendly approach. Working within a contact center environment, you will ensure high call quality, timely responses, and consistent availability. Your proactive approach will help deliver an exceptional and reliable customer service experience.

No overnights or weekends!! Monday to Friday between 8am to 5pm AT (37.5 hours per week.)

Key Responsibilities:

• Serve as the initial contact resolution for incoming telephone calls
• Assess customer needs and address issues in a timely manner, (including appropriate customer follow up)
• Educate customers in understanding the program
• Provide superior customer service by being proactive in meeting customer needs
• Handle sensitive issues in order to ensure customer satisfaction, while demonstrating empathy and creativity
• Adhere to privacy guidelines following proper procedures

Qualifications:

• Exceptional listening skills to understand customers' needs and determine the best course of action for resolution.
• Excellent communication skills and ability to explain complex issues clearly to customers.
• Attention to detail, strong organizational skills with a high level of accuracy.
• A positive attitude and strong team player.
• Ability to work independently with minimal supervision.
• Thrives in a fast-paced office environment.
• Excellent customer service skills to provide a great experience

Education: High school and one year post-secondary diploma or equivalent.

Computer Skills:

• Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision
• Accurate typing skills and a strong knowledge of PC software programs (particularly Microsoft office suite - Word and Excel)

Language Skills:

• Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages.

Security Clearance:

• In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B) through the Public Works and Government Services Canada Department prior to your first day. This includes; Fingerprinting, Criminal Record Check and Credit Check.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [e-mail] .