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A leading company in heating and comfort solutions is seeking a Bilingual Consumer Services Representative to deliver exceptional service in a fast-paced environment. This role involves addressing customer inquiries, troubleshooting technical issues, and exemplifying strong communication skills in both French and English. Joining the team offers the opportunity to contribute to the success of a globally recognized organization while enjoying comprehensive benefits and a supportive work culture.
About Us
Focused on leading the transition to a sustainable future, Glen Dimplex Americas is enhancing the moments that matter in life with a commitment to delivering the best design and efficiency in the areas of temperature control and comfort creation. With operation throughout North America the success of the Glen Dimplex Americas organization is a testament to the strength of our people and investment in innovation and technology.
Our portfolio of industry recognized brands includes Dimplex, Cadet and Faber. Together these brands provide complete product offerings in the residential and commercial comfort categories, ranging from electric heaters, to fireplaces and controls.
Glen Dimplex Americas is a division of the Glen Dimplex Group - the world's largest manufacturer of electrical heating, which holds significant global market positions in domestic appliances, heating, cooling, ventilation, and renewable energy solutions. Headquartered in Dublin, Ireland the Glen Dimplex Group privately owns over 40 brands with operations in 80 countries.
The Opportunity
The Bilingual Consumer Services Representative (CSR) is responsible for responding to telephone, email, and Live Chat from consumers/dealers/distributors and technicians in an accurate and timely fashion providing an exemplary customer service experience. They can articulate product features and functions to meet the consumer/customer’s needs. The CSR will provide exceptional service and support by handling inbound and outbound calls that includes but not limited to technical troubleshooting, product enquiries, processing orders, inter-departmental communications, order management/tracking, warranty and returns processing. Through extensive support and training, CSR will be knowledgeable on product functionality and warranties, business processes, CRM (dynamics and Zendesk) SAP and any other tools required.
This role is set in a fast-paced environment that requires excellent time management and account management skills, a technical aptitude, empathy, pro-active /creative thinking, team player attitude, willingness to be flexible, patience, excellent at multi-tasking as well as very strong verbal and written French and English communication skills. This role is a key contributor to the overall success and reputation of the customer service team, as well as Glen Dimplex Americas being the voice of the company on many occasions.
In this role you will:
What You Need
What We Offer
Core Total Rewards
Additional Rewards
How to Apply
Our team members include people like you: enthusiastic, innovative, motivated and creative.If you are interested in joining our team or learning more about this opportunity, please apply now. Glen Dimplex Americas offers a competitive total rewards package, and we are continually striving to attract and retain the best talent available, building ongoing success for both our organization and our employees!
Glen Dimplex Americas is committed to fair and accessible employment practices.
We thank all applicants for their interest in Glen Dimplex Americas, however, only those selected for an interview will be contacted.