Bilingual Customer Service Representative French and English required

Citi; Mississauga; Remote; CAD 40,000 - 60,000; Full time

Job summary

A financial services firm in Mississauga is seeking a bilingual customer service representative to assist clients with inquiries. The role offers competitive pay, remote work options, and a supportive environment. Candidates should have 1-3 years of experience in customer service, be fluent in French and English, and possess strong technical skills. Join us to contribute to exceptional client experiences and develop your knowledge in financial products.

Benefits

Competitive pay

Potential for bonuses

Supportive work environment

Qualifications

• Must be bilingual (fluent in French and English).
• 1-3 years of work experience in a related customer service role.
• Proficient in Microsoft Office and Windows Operating Systems.

Responsibilities

• Assist with evaluating and resolving service inquiries from clients.
• Utilize various computer systems for tasks and account inquiries.
• Analyze potential risks and propose solutions that meet client needs.

Skills

Bilingual (French and English)

Customer service experience

Technical skills

Communication skills

Data entry skills

Tools

Microsoft Office

Windows Operating Systems

Job description

Employer Industry: Financial Services

Why consider this job opportunity:
- Full-time position with a commitment of 37.5 hours per week
- Opportunity to work remotely from various locations in Ontario, Canada
- Competitive pay with the potential for bonuses based on performance
- Supportive work environment that emphasizes exceptional client experiences
- Chance to develop and maintain knowledge of a range of financial products and services
- Bilingual candidates (French and English) are highly valued

What to Expect (Job Responsibilities):
- Assist with evaluating and resolving service inquiries from clients across multiple platforms
- Utilize various computer systems to complete tasks and address account inquiries
- Develop a working knowledge of specific financial products and services
- Analyze potential risks and propose solutions that meet client needs
- Ensure compliance with applicable laws, rules, and regulations while maintaining the firm's reputation

What is Required (Qualifications):
- Must be bilingual (fluent in French and English)
- 1-3 years of work experience in a related customer service role
- Proficient in Microsoft Office and Windows Operating Systems
- Effective verbal and written communication skills
- Ability to work in a fast-paced environment with strong technical and data entry skills

How to Stand Out (Preferred Qualifications):
- Proven experience solving customer service inquiries effectively
- Ability to navigate multiple systems and customer service platforms concurrently
- Experience working with clients in a financial services context

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