Bilingual Customer Service Representative (CSR – English/Spanish)

About Staffing Ltd.; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Bilingual Spanish Customer Service Representative to join their dynamic team in Calgary. This temporary role offers the chance to engage with customers through various channels, providing exceptional service and resolving inquiries effectively. Ideal candidates will possess strong communication skills in both Spanish and English, along with a proven background in customer service. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you. Join a company that values equity, diversity, and inclusion while making a positive impact in the community.

Qualifications

• Fluent in Spanish and English, with strong customer service skills.
• Minimum 2 years experience in a call center environment.

Responsibilities

• Handle customer communications via phone, email, and live chat.
• Resolve product/service issues and maintain clear notes on queries.
• Assist management and recommend products based on customer needs.

Skills

Bilingual in Spanish/English

Customer service skills

Problem-solving abilities

Attention to detail

Organizational skills

Interpersonal skills

Ability to multitask

Tech-savvy

Education

High school diploma or equivalent

Tools

Live chat software

Computer platforms/software

Job description

Connecting you to Bilingual Customer Service Representative (CSR) jobs in Calgary, Alberta!

About Staffing is an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.

We have partnered with our highly reputable client to support them in the recruitment process to find their next Bilingual Spanish Customer Service Representative (CSR).

Job ID: 42410

Job Type: Temporary

Category: Administration – Customer Service

Location: Calgary, Alberta

This is a temporary Bilingual Spanish Customer Service Representative position and will be running for approximately 3-4 months in length, with the possibility for extension.

Reporting to the Customer Support Manager, this person is responsible for handling incoming customer communications via phone, e-mail, and live chat. They are required to serve customers by providing product and service information, as well as resolving product and service issues in an efficient, professional, and positive manner.

The ideal candidate must have the ability to work autonomously and efficiently with great attention to detail to support the remainder of the team. Required is confidence, the ability to multitask and prioritize tasks as needed, and the knack for maintaining a friendly and positive attitude.

Duties and Responsibilities:

• Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution.
• Recording of timely, accurate, concise, and clear notes for all support queries and subscriber account activities.
• Data entry pertaining to the ongoing maintenance of customer subscriptions, within given guidelines.
• Customer support in relation to incoming emails.
• Provide assistance to the management team when necessary.
• Recommend products or services by collecting customer information and analyzing customer needs.
• Attract potential customers by answering questions and suggesting information about products and services, recognizing opportunities for product and solution promotion.
• General troubleshooting, as well as observation and communication of errors within the company system.
• Verifying subscriptions and client guidelines with a high level of accuracy.

Qualifications:

• Fluent in Spanish/English.
• A satisfactory criminal record check is required.
• Strong computer literacy.
• Exceptional written communication skills.

Experience:

• A minimum of 2 years’ experience in a call centre environment is required.
• Previous experience using live chats is considered a strong asset.

Skills:

• Strong interpersonal and customer service skills.
• Professionalism and confidentiality.
• Excellent de-escalation and problem solving abilities.
• Ability to work autonomously with little to no direction.
• Impeccable attention to detail.
• Strong organizational skills.
• Ability to prioritize tasks and pivot when needed.
• Quick learner and adaptable.
• Tech savvy and proficient in various computer platforms/software.

Base Salary: $18.50 per hour

Work Hours:

• 37.5 hours per week.
• 7:00am – 3:30pm.
• Monday – Friday.

Remote Work:

• This role will primarily be remote; however, must be willing and able to work in the Calgary office for training or when required.

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion. At About Staffing, EDI has always been a business priority and is continually upheld in our business practices. The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.

About Staffing recruiters are Alberta’s experts in connecting candidates with jobs. We focus on temporary, direct hire (permanent) and temporary-to-direct hire placements in the corporate, industrial, management and technical fields.

About Staffing’s recruitment specialists believe in a human-to-human approach in hiring. We read your resume, conduct person-to-person interviews and make our matches to jobs.

Frequently Asked Questions

What happens after I apply?

Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.

Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on. We are constantly posting jobs so check back with us regularly.

For more FAQs, feel free to stop by our job seeker page.

Please reference Job ID: 42731 in your application.

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