Bilingual Customer Service Representative - Claims Auto_fr

Intact; Mississauga; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative to join their Claims Department. In this dynamic role, you will provide exceptional service to clients in a call center environment, utilizing your problem-solving skills and bilingual abilities to address inquiries and resolve claims. The position offers a hybrid work model and a supportive atmosphere that values integrity, respect, and excellence. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer service, this opportunity is perfect for you.

Benefits

Comprehensive benefits

Employee stock purchase plan

Flexible retirement benefits

Work-life balance amenities

Inclusive and diverse work environment

Qualifications

• Experience in customer service and sales preferred.
• Bilingual in English and French is mandatory.

Responsibilities

• Provide legendary customer service to internal and external clients.
• Document files accurately reflecting conversations and actions taken.
• Handle a high volume of inbound calls while meeting daily metrics.

Skills

Customer Service

Bilingual (English and French)

Problem-Solving

Communication Skills

Organizational Skills

Education

High School Diploma

Job description

Join to apply for the Bilingual Customer Service Representative - Claims Auto_fr role at Intact.

We’re looking for a Bilingual Customer Service Representative to join our Claims Department in the Customer Service Centre!

As a Bilingual Customer Service Representative, your work will have a big impact on providing legendary customer service to both our external and internal clients in a call center environment. People will count on you to provide information and quickly resolve their inquiries in a professional manner.

What You’ll Do Here

• Be a subject matter expert on our policies, products, services, and initiatives.
• Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills, and making on-the-spot decisions to move requests forward.
• Accurately and clearly document files to reflect conversations and actions taken on claims.
• Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
• Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
• Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
• Execute multiple tasks aligning with changing priorities and time-sensitive deadlines.
• This is a fast-evolving environment, and other ad hoc duties could be assigned to you.

What You Bring To The Table

• Living the Intact Values: Integrity, Respect, Customer-driven, Excellence, and Generosity with customers, peers, and vendors.
• Customer service and sales experience preferred.
• Insurance experience is considered an asset.
• Self-motivated, resourceful, and resilient to overcome various situations.
• Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet.
• Excellent listening and communication skills with the ability to foster strong working relationships.
• Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays.
• No Canadian work experience required; however, must be eligible to work in Canada.
• Must be Bilingual in English and French.

Additionally, the role offers a hybrid work model, comprehensive benefits, employee stock purchase plan, flexible retirement and health benefits, work-life balance amenities, and inclusive, diverse work environment.