Bilingual Customer Service Representative

TMG Industrial; North Vancouver; On-site; CAD 55,000 - 60,000; Full time

Job summary

A leading company in industrial product supply is seeking a Bilingual Customer Support Representative to deliver exceptional service and handle customer inquiries. The ideal candidate will have a passion for helping others, be proficient in both English and French, and demonstrate strong communication skills. This full-time position offers a competitive salary and the opportunity to contribute to the growth of a recognized industry leader.

Qualifications

• Minimum 2 years experience in customer service.
• Proficiency in both English and French is required.
• Ability to explain technical concepts to non-technical customers.

Responsibilities

• Monitor and respond to customer service concerns through various channels.
• Provide product support and technical assistance to customers.
• Document customer interactions and technical issues in the company's CRM system.

Skills

Bilingual (French and English)

Strong communication skills

Organizational skills

Adaptability in communication

Job description

This range is provided by TMG Industrial. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$55,000.00 / yr - CA$60,000.00 / yr

Direct message the job poster from TMG Industrial

TMG Industrial is a trusted industrial product supplier that proudly supplies over 600 products, including shelters, greenhouses, machinery attachments, shop equipment, and outdoor solutions. As an industry leader, we are one of the fastest-growing e-commerce platforms.

Headquartered in Richmond, BC, the company operates four distribution warehouses in Seattle, Charlotte, Toronto, and Vancouver, with a total area over 100,000 square feet. Come join us and be a part of our exciting growth.

About the Role

We’re looking for Bilingual (French and English) Customer Support Representative with strong communication skills and a passion for helping others. The ideal candidate is patient, empathetic, and attentive, providing thoughtful support to every customer. As the first point of contact, you’ll play a key role in delivering outstanding service and resolving a wide range of inquiries with urgency and professionalism.

What You’ll Do

• Monitor, respond to, and thoroughly address customer service concerns through multiple communication channels (ticketing system, web chat, phone calls, emails, etc.).
• Learn and understand products available to customers and to provide accurate answers and support.
• Provide product support and technical assistance to customers, troubleshooting and resolving issues.
• Efficiently process and validate customer parts and warranty requests.
• Document customer interactions and technical issues in the company's CRM system, such as Zendesk, MS SharePoint.
• Collaborate in creating technical documentation, FAQs, and other support resources to enhance overall customer experience.

What You Bring

• Minimum experience 2 years in customer service with a preference for industrial, agricultural, or automotive experience.
• Proficiency in both English and French is required; additional languages are a plus.
• Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner.
• Capable of adjusting communication style to suit a variety of customers and situations.
• Ability to explain technical concepts to non-technical customers.
• Experience as a mechanic or a handy person in a customer service role is a plus.

Work Hours : Monday to Friday | 8 : 30 am-5 : 00 pm or to be discussed

Job Type : Full-time

Pay : $55,000.00-$60,000.00 per year

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Industrial Machinery Manufacturing, Telephone Call Centers, and Automation Machinery Manufacturing

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