Bilingual Customer Service Representative

Cardinal Health; New Brunswick; Remote; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Care Representative to join their remote team. This role offers the opportunity to provide exceptional front-line support to internal and external clients in the healthcare sector. With a focus on creating legendary customer experiences, you'll be responsible for processing orders and addressing inquiries in a fast-paced environment. If you are fluent in both French and English, possess strong interpersonal skills, and thrive in a collaborative setting, this position could be the perfect fit for you. Join a company that values diversity and is committed to making a positive impact in the healthcare supply chain.

Qualifications

• 3-5 years of experience in a customer service environment.
• Proven ability to multi-task and resolve problems effectively.

Responsibilities

• Responding to customer inquiries over the phone and via email.
• Processing customer purchase orders and sample orders.

Skills

Fluency in French

Fluency in English

Customer Service Experience

Multi-tasking

Problem Resolution

Interpersonal Skills

Education

Post-Secondary Education

Tools

JD Edwards

Job description

Cardinal Health Canada, with over 1300 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.

We are looking for positive and team-oriented individual to join our dynamic Customer Care team at our Head Office in Vaughan.

Join our Remote Customer Care team for a 12 month contract and make an impact by providing customer front-line excellence support by servicing internal and external clients in the Health Care industry.

The Customer Care Representative processes customer orders and responds to customer inquiries over the phone.

For more information on what it is like to work for us, please watch this video : Cardinal Health - Wings.

Working hours are Monday to Friday from 8 : 00am – 4 : 00pm.

Your Contributions to the Organization will be :

• Responding to customers inquiries over the phone and via email
• Processing customer purchase orders and sample orders for sales reps.
• Adapting to new assignments and a fast pace changing environment
• Working with the team to accomplish related results as needed
• Creating a legendary customer experience at every interaction and look for ways to contribute to the ongoing success of Cardinal Health Canada

Other duties as required in order to maximize customer relationships by providing consistent responsive information

• Cardinal Health Canada is dedicated to the health and safety of its employees, customers and communities.

This Job might be for you if :

• You’re fluent in French and English, written and oral
• You have 3 to 5 years of experience in a Customer Service environment interacting with internal and external customers
• You’ve proven multi-tasking and problem resolution in a fast paced environment
• You’re motivated to learning new software, JD Edwards experience is preferred
• You’re meticulous, and excel in interpersonal skills
• You enjoy working with different computer applications simultaneously
• Post-Secondary Education preferred

Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Aboriginal peoples and persons with disabilities. Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting an accommodation at any stage of the hiring process.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.