Bilingual Customer Service Representative

TEN Canada; New Brunswick; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading transportation company is seeking a Bilingual Customer Service Representative in the Greater Moncton area. The role involves providing exceptional customer support, managing inquiries, and enhancing customer satisfaction. Ideal candidates are bilingual in English and French, possess excellent communication skills, and have experience in customer service. This is a full-time, on-site position.

Qualifications

• Experience in ensuring Customer Satisfaction and enhancing Customer Experience.
• Previous experience in the transportation or leasing industry is a plus.

Responsibilities

• Provide excellent customer support.
• Manage customer inquiries.
• Enhance the overall customer experience.

Skills

Customer Service Representatives

Customer Support

Bilingual proficiency (English/French)

Excellent communication skills

Interpersonal skills

Ability to work independently

Ability to work collaboratively

Education

High school diploma or equivalent

Post-secondary education

Job description

Company Description

TEN (Transportation Equipment Network) is the largest full-service trailer lessor in North America. TEN acquired TIP Canada, the Canadian subsidiary of Europe-based TIP Group, in April 2024. With approximately 80,000 trailers, 1,000 employees, 240 service bays, 118 mobile service trucks, and locations across the United States and Canada, TEN is well-equipped to serve customers seamlessly. TEN provides full-service leasing, maintenance, advanced technological solutions, consultation services, and other innovative offerings across numerous industry verticals.

Role Description

This is a full-time on-site role for a Bilingual Customer Service Representative located in the Greater Moncton Metropolitan Area. The Bilingual Customer Service Representative will be responsible for providing excellent customer support, managing customer inquiries, ensuring customer satisfaction, and enhancing the overall customer experience. They will interact with customers to address concerns, provide solutions, and assist with various service needs.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Service skills
• Experience in ensuring Customer Satisfaction and enhancing Customer Experience
• Bilingual proficiency (English/French) is required
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Previous experience in the transportation or leasing industry is a plus
• High school diploma or equivalent; post-secondary education is an asset