Bilingual Customer Service Representative

Sun Life; Montreal (administrative region); Hybrid; CAD 49,000 - 77,000; Full time

Benefits offered by this job

Best Workplace status

Weekday Schedule (Mon-Fri 8AM–8PM)

Competitive pay + annual bonus

Hybrid work (2 days in office)

Benefits program and vacation

Career growth

Job summary

Sun Life is seeking a bilingual Contact Centre agent to support Canadian clients and advisors on questions about products, services, policies and claims through inbound calls.

You will work in a hybrid environment with a Monday to Friday schedule, a competitive wage, and opportunities for growth with a comprehensive benefits program.

Qualifications

• Inbound and outbound customer service focus on products, services, policies and claims.
• Bilingual (French and English) for Canada-wide support.
• Experience in call center, reception, hospitality, food services or retail is an asset.

Responsibilities

• Help Clients and advisors with questions about our products, services, policies and claims via inbound calls.
• Analyze and resolve client problems in a friendly, proactive way.
• Provide information on Sun Life’s products and services to support financial and health goals.
• Ensure clients and advisors receive accurate information promptly.

Skills

Customer service

Tech-savvy

Problem solving

Fast-paced

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you’ll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients’ lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Our Contact Centre agents have the privilege of speaking to millions of Canadians each year. In each call, they can make an immediate difference in the lives of our Clients and advisors.

Why You’ll Love Working with Us:

• We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work!
• Weekday Schedule : Enjoy a Monday to Friday work week with shifts between 8AM to 8PM. Shifts vary from 8AM to 8PM and require full availability between these hours.
• Competitive Compensation : Competitive salary starting at 27,95$ per hour, plus an annual bonus based on objectives.
• Work-Life Balance : Hybrid position with 2 days in office per week. Quantity and fixed days per week subject to review.
• Benefits : Flexible Benefits program from the day you join, Employee & Family Assistance Program, Defined Contribution Pension Plan, Stocks Ownership & Wellness Programs.
• Vacation : 3 weeks’ vacation, floater days, care days and more!
• Career Growth : Ongoing training and development opportunities to advance your career.

What You’ll Do:

Our supportive leaders are looking for talented customer service individuals that will:

• Help Clients and advisors with questions about our products, services, policies and claims through inbound calls.
• Analyze and find solutions to client problems in a friendly and proactive way.
• Provide Clients and advisors with additional information on Sun Life’s products & services in support of their financial and health goals.
• Ensure our Clients and advisors have the right information taking the right amount of their time.

• You are customer service oriented , tech-savvy, like to solve problems and thrive in a fast-paced environment.
• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
• Experience in call center, reception, hospitality, food and services, and retail are assets.

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years , and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

49,000/49 000 - 77,000/77 000

Job Category:

Call Centre

Posting End Date:

18/09/2026