Bilingual Customer Service Representative

TEKsystems, Inc.; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading provider in business technology is seeking bilingual customer service representatives to support a Big 5 bank's contact center in downtown Montreal. The role involves resolving inquiries, supporting accounts, and facilitating cross-selling opportunities. Ideal candidates will have a solid background in customer service, specifically within the financial sector, alongside strong bilingual skills.

Qualifications

• 2-4 years experience in financial services.
• Experience in a Banking Contact Center.
• Strong written and oral communication skills in French and English.

Responsibilities

• Resolving client inquiries via phone and email.
• Using discretion to fulfill customer requests.
• Adhering to policies for optimal center functionality.

Skills

Bilingual (French/English)

Customer Service

Communication

Problem-Solving

Sales Skills

Education

Degree in Finance or Business

CSC Certification

Job description

**Our client, a Big 5 Bank is currently looking to hire bilingual (French/English) customer service representatives to join their team in downtown Montreal! This position is best suited for those with experience working in a bilingual contact center environment within the banking industry.

Story Behind the Need

• The Bank's contact center works to support our customers with regards to any questions they may have concerning their account and trade functions.

Typical Day in the Role:

• Resolving client telephone and email inquiries timely and effectively

• Using discretion and problem-solving skills to satisfy the requirements of the customer’s request

• Contributing to ideal center functionality by adhering to goals, policies, and procedures

• Utilizing key mind for sales to recognize and initiate opportunities for cross-selling and referrals

• Facilitating a culture of communication, participation, and collaboration by being an actively positive member of your team

Qualifications

- Strong French and English Written and Oral communication - previous customer service experience handled over email (clear and concise)

- 2-4 years of financial industry experience (account status, transfers, RRSPs, -- general understanding of investment options)

- 2-4 years' Experience in a Customer Service capacity particularly in a Banking Contact Center environment

OPEN TO:

- new graduate within finance or business

- branch / teller experience

NICE TO HAVE:

CSC certification

Work Environment

Onsite Fully in downtown Montreal, QC

Contract Duration: 7 months to start - high possibility of conversion to permanent

Schedule Hours: Shift to vary between 8-8pm (7.5 hours) - Monday to Friday)

Pay: $22 - $24/hr

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Workplace Type

This is a fully onsite position in Montreal,QC.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

Québec Numéro du permis d'agence de placement de personnel AP-2000547

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Quebec Personnel Placement Agency Permit Number AP-2000547