Bilingual Customer Service Representative

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world’s most pressing issues – and we hope you’ll join us in solving the next century’s. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

Job Location: Mississauga, ON

Pay range: To be discussed.

Shifts Available and Hours: Onsite position, Monday to Friday, 8:00 AM – 5:00 PM

Job Summary:

Our Mississauga location is seeking a Bilingual (English & French) Customer Service Representative with at least 2+ years of experience. The key responsibilities include processing orders, managing customer accounts and inventories, issuing PO’s and handling communications with vendors and customers. Experience in the manufacturing, customer base, along with strong computer skills, is preferred. The Bilingual Customer Service Representative will report to the Customer Service Senior Supervisor.

Required Education/Experience:

• Minimum of 2 years of professional experience in customer service within manufacturing environment.

Preferred Skills/Qualifications:

• Diploma or relevant degree in Business Administration, Management, or any other field deemed pertinent.
• Strong computer proficiency, including MS Office suite, SAP, Oracle and AS400.
• Strong communication skills in both French and English (written and spoken).
• Relevant experience in customer service responsible for a customer base (an asset).
• Strong planning skills and experience within inventory management.
• Strong interpersonal skills.

Job Responsibilities:

• Processing customer purchase orders.
• Order entry, order acknowledgment, part setup, pricing verification, etc.
• Managing customer accounts and communications via phone and email.
• Adapting and providing backup support for other accounts when necessary.
• Preparing quotations and follow up.
• Entering purchase order requisitions.
• Reporting and resolving customer complaints.
• Collaborating effectively within a team environment.
• Performing other duties as assigned.

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law.

If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling +1 (412) 643-3602.

Posted on: Apr 23, 2025

Location: Mississauga, ON, CA

Department: Customer Service

Business Area: Hydro Extrusions(EXSO)