Bilingual Customer Service Representative

Westlake; Laval; On-site; CAD 45,000 - 55,000; Full time

Job summary

A manufacturing company in Laval, Quebec, is seeking a Bilingual Customer Service Representative. The role involves managing customer orders, ensuring SOX compliance, and coordinating with sales and supply chain departments. Applicants should have at least three years of customer service experience and be proficient in both French and English. Knowledge of ERP systems like JDE or SAP is preferred.

Qualifications

• 3 years of customer service experience, preferably in a manufacturing environment.
• Proficiency in bilingual communication (French and English).
• Familiarity with JDE or other mainline ERP systems.

Responsibilities

• Accurately manage order inputting process in JDE.
• Maintain customer files and ensure SOX compliance.
• Coordinate with internal departments for order status updates.

Skills

Bilingual French and English

Customer service experience

Product knowledge

Education

Post-secondary education in business management or equivalent

Tools

JDE

SAP

Job description

Overview

Position Summary

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Responsibilities

• Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
• Participates with Customer Service Team to maintain call service standards
• Ensures SOX compliance process are followed and necessary documents are verified and kept on file as needed. Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
• Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner. Also ensures product knowledge stays up to date on current and future products.
• May coordinate truck delivers at certain locations with Traffic department.
• Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms completed per department process.
• Maintains daily contact with Sales Representative regarding pricing inquiries, discrepancies on customer’s purchase orders and updates on customer order status
• Participates in inventory counts as required.
• Maintains up to date price books and initiates all price increases and ensures they are implemented in the invoicing system as assigned.
• Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.

Education And Certifications

• Bilingual French and English
• Three years customer service experience. Preferably in a manufacturing environment.
• Post-secondary education in business management or equivalent field of study preferred.
• JDE or other mainline ERP such as SAP.

Seniority level

Not Applicable

Employment type

Contract

Job function

Sales and Customer Service

Industries

Automation Machinery Manufacturing and Manufacturing