Bilingual Customer Service Representative

Irving Oil Ltd.; City of Edmundston; On-site; CAD 60,000 - 80,000; Full time

Job summary

A family-owned energy company is seeking a Bilingual Customer Service Representative in Edmundston, NB. This role involves assisting customers with their inquiries related to heating oil, propane, and account information. The ideal candidate will have prior customer service experience, strong communication skills, and the ability to work independently. Competitive compensation including benefits and wellness support is offered.

Benefits

Competitive Compensation

Flexible Benefits Plan

Paid Vacation

Wellness Support

Community Engagement Opportunities

Qualifications

• Prior customer service experience is preferred.

Responsibilities

• Provide customer service for orders of heating oil and propane.
• Verify and update customer account information.
• Perform soft collections when customers call.
• Process customer payments.
• Handle after-hours customer queries.

Skills

Excellent communication skills

Ability to work well with others

Ability to work with little supervision

Basic computer skills

Education

High school diploma or equivalency

Job description

Bilingual Customer Service Representative page is loaded

Bilingual Customer Service Representative

Apply locations Edmundston, NB time type Full time posted on Posted 21 Days Ago job requisition id R126934

As a Bilingual Customer Service Representative, you will be the first point of contact for all customers with Irving Energy. Your goal will be ensuring all concerns of the customer will be served, including account maintenance, billing inquiries, ordering products, and general contact with the company. Your success will be measured on your ability to provide excellent customer service in relation to product delivery.

What We Offer:

• Competitive Compensation - Including an annual bonus plan and pension plan
• Flexible Benefits Plan - in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Paid Vacation - Plus an annual option to purchase additional vacation, too
• Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Provide customer service by taking information for orders of heating oil, propane, stove oil and diesel, and for product to be delivered on the next scheduled delivery day
• Provide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added services
• Reduce company exposure by doing soft collections when customers call and forward to appropriate Customer Credit Representative as necessary
• Processing of customer payments via other payment options
• Perform other duties as required to maintain and enhance departmental productivity
• Outside of standard business hours be responsible for all afterhours activity

Your Skills:

• Ability to work well with others
• Excellent communication skills
• Ability to work with little supervision
• Basic computer skills a must

Your Experience:

• High school/equivalency
• Prior customer service experience

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’screated when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent

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Who we are

As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities.

Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.